I have an8 years work of experience as a Technical support in an Australian Internet Service Provider. We support an Australian Internet and home phone customers with diagnosing and resolving technical queries via telephone and email, Interact with customers and provide relevant information about products and services, Resolve customer issues with excellent customer service, offer alternative solutions and escalate when required, Fielding support calls, tickets from clients both internal and external, Providing hardware and software support to users, Monitor, optimize network performance, and provide user support, Track, route, and redirect problems to correct resources, Utilize excellent customer service skills and exceed customer’s expectations.