Jeff Backman Email & Phone Number

San Jose, California, United States

San Jose, California, United States

Singapore

Assigned to key customers in Singapore and Malaysia as on-site project manager to provide overall product support including customer and field service engineer training, post sales marketing, spare part inventory management and sales, start-up management, and both process and hardware technical expertise.• Successfully managed and supervised the on-time installation to production schedule of multiple electromechanical semiconductor manufacturing tools equipped with robotic loading capabilities.• Provided customer feedback to the product divisions to improve product performance, design, reliability, and serviceability.

Successfully managed multiple equipment installations at key customer sites worldwide. Acted as liaison between customer, factory support, and the startup team. Provided on-site hardware and process technical support for start up engineers.• Assigned key customers including TI, NEC, Intel, and Hyundai. Accounts totaling over $34 million.• Developed and implemented new procedures, reducing startup cycle times by over 40%.• Effectively controlled warranty and startup costs to below budget on all assignments and negotiated post installation equipment sign off contracts.• Received company President’s Award for excellent customer service

Responsible for the start up and support of new advanced semiconductor equipment on site at customers manufacturing facilities throughout the United States, Europe, UK, and Asia.• Lead engineer responsible for trouble shooting various electrical, mechanical, and process discrepancies and implementing an effective solution.