Jeff Backman Email & Phone Number

San Jose, California, United States

San Jose, California, United States

Singapore

• Assigned to key customers in Singapore and Malaysia as on-site project manager to provide overall product support including customer and field service engineer training, post sales marketing, spare part inventory.
• Successfully managed and supervised the on-time installation to production schedule of multiple electromechanical semiconductor manufacturing tools equipped with robotic loading capabilities.
• Provided customer feedback to the product divisions to improve product performance, design, reliability, and serviceability.

• Successfully managed multiple equipment installations at key customer sites worldwide. Acted as liaison between customer, factory support, and the startup team. Provided on-site hardware and process technical support.
• Assigned key customers including TI, NEC, Intel, and Hyundai. Accounts totaling over $34 million.
• Developed and implemented new procedures, reducing startup cycle times by over 40%.
• Effectively controlled warranty and startup costs to below budget on all assignments and negotiated post installation equipment sign off contracts.
• Received company President’s Award for excellent customer service

• Responsible for the start up and support of new advanced semiconductor equipment on site at customers manufacturing facilities throughout the United States, Europe, UK, and Asia.
• Lead engineer responsible for trouble shooting various electrical, mechanical, and process discrepancies and implementing an effective solution.