Jeff Bailey Email & Phone Number

 Direct correspondence with Inmarsat customers and distribution partners by telephone and email to troubleshoot issues with Inmarsat hardware products and Value Added Services Second level support for unresolved front line cases in the Customer Service department Troubleshooting high level network issues on Inmarsat's IP based satellite network including Wireshark traces, Closed User Groups and VPN’s  Working in a team environment and handling issues individually Meeting customer Service Level Agreement levels when responding to any complaints or inquires

 First level troubleshooting for internal Bell Aliant employees by telephone and email Coding incident reports Working in a team environment Assisting system users to resolve issues for several Bell Aliant supported applications Handling user inquiries and complaints in an efficient and respectful manner