Asset AcquisitionUnderwriting and Proforma analysisAsset & Property ManagementOperations ManagerHandy-man servicesCoordinating certified tradesRegular property inspections, upkeep on maintenance requirementsMaintaining relationships with tenants

Responsible for overall deployment and implementation of AppNeta products in large and complex customer environments. Work with key team members in high value accounts as their main technical contact, while also providing a point of escalation on technical support cases. Run weekly calls to discuss on-going projects, as well as discuss areas of product improvement, and drive overall customer satisfaction. Work with sales, technical support, and product teams to provide feedback, and ensure the product meets customer needs. Influence on product roadmap. Provide quarterly reports, and speak to the technical aspects at QBRs.

Responsible for managing 5-6 High Value accounts as a technical consultant; including network design, project planning, diagnostics, lab replications. Providing proactive communication. Onsite and remote project fulfillment. Prepare quarterly and annual summary reports outlining project activity and recommendations going forward. Maintaining 100% annual service renewal rate by maintaining Customer Satisfaction, and proving the value of the service. Acting as a mentor for T2, T3, and Diamond/Escalations support advisors. Create, Update, and Approve knowledge base articles and documentation.

Provide support fortune 500 companies. Manage account as TAM and as their principal engineer. Receive incoming support request from dedicated accounts and address them. Work with the customers on improving the security infrastructure by implementing better security practices and utilizing Checkpoint products the best way. Addressing post sales need such as capacity planning, change management, strategic planning and more. Assist customer with upgrades and/or major changes on site if needed. Drafting documentation of customer environments and changes , generate knowledge base article for the company support group. Create custom training plan and train customers on site or remotely.

Provide assistance to Tier 2 Advisors with problem resolution through one-on-one interaction and case reviews. Replicate issues being seen in customer environments in order to provide a resolution. Assist with configuration of firewalls on various hardware, including Check Point Appliances, Nokia IP Appliances, and Open Platform. Support configuration of Check Point management solutions, including Provider-1 and standard Security Management Servers.

Replicate issues being seen in customer environments in order to provide a resolution. Assist with configuration of firewalls on various hardware, including Check Point Appliances, Nokia IP Appliances, and Open Platform. Support configuration of Check Point management solutions, including Provider-1 and standard Security Management Servers.

As the primary point of contact for my customers, I would work with practices to resolve routine technical issues as well as address general account concerns. Provide ongoing training of practice staff to address skill deficits and to support the release of new features.Actively participate in shaping the implementation of our product to help better serve the needs of medical staff, physicans and patients. Routinely communicate and share information with others in Phreesia; development, technical support, sales and implementation teams.

Responsible for quality customer service and providing software and hardware support on consumer computers. Cross Trained in software support and hardware support. Provide technical support with removal of Viruses and Spyware, replacing defective hardware components, and dispatching components and in-home service technicians.Sale of products and services; Electronics and Peripherals, Support plans, and warranty extensions.