Jeff Barlow

Jeff Barlow Email and Phone Number

Director of Field Sales | NADA Graduate | Brand Manager | New & Pre-Owned Vehicle Sales and Service | Sr Director of Sales Strategy | Original Equipment Manufacturer (OEM) | Relationships, Retention, Revenue
Jeff Barlow's Location
Englewood, Colorado, United States, United States
Jeff Barlow's Contact Details

Jeff Barlow personal email

n/a
About Jeff Barlow

Growth MindsetCreating momentum through collaboration and operational transformation.I’m glad you found my profile. As a strategic senior-level automotive sales and service executive leader, I develop and execute award-winning sales strategy, lead operational transformation to scale and inspire sales and field teams to WOW the customer at every interaction. EXPERTISE• New and pre-owned vehicle sales, service, parts, and accessories• Market representation• Technical training and services• Project management• Scaling and optimizing field personnel🤝Serving as a respected advisor to dealer owners and operators, I help them improve operations and company profitability. My network is extensive, many of whom I consider partners, colleagues and friends. I take the time to cultivate enduring relationships and influence cross-organizational collaboration and alignment. Working together, we share the value proposition and set new sales and operations optimization records. 🚗I’m pleased to have impacted Toyota in significant ways, including helping to position the company as a leader in sales operations. At this juncture in my life, I’m excited to do work that matters and share my expertise with a new organization ready for big change. 🎯 AREAS OF FOCUS• Strategic sales operations business transformation• Team building and team development, coaching and mentoring into a growth mindset• Sales, service and field operations innovation and process improvement• Underperforming team and project turnaround🔺When it comes to change, I’m an initiator and driver. I challenge the norm and constantly research the market for new ways to be “better”. Continual process improvement and adaptability is critical to company success in this speed-of-lightning world we live in.When I find an opportunity or a gap, I build the business plan, influence executive approval through data and facts, and manage focused execution. EXAMPLES:• incentive programs• Cross-company training programs• E-commerce• Field traveler participation• Target dealer programs• Marketing and advertisingMy commitment to continual improvement applies to myself and the people I work with. I’m a fair leader and promote a balanced approach to the work environment. We all spend a lot of time at work and I want employees/team members to have fun and grow. I lead our teams to crush goals and grow into their potential. This is also where my strategic thinking comes in - In this way, I create technical skill and leadership bench strength supporting future business sustainability.

Jeff Barlow's Current Company Details

Director of Field Sales | NADA Graduate | Brand Manager | New & Pre-Owned Vehicle Sales and Service | Sr Director of Sales Strategy | Original Equipment Manufacturer (OEM) | Relationships, Retention, Revenue
Jeff Barlow Work Experience Details
  • Toyota North America
    Customer First Manager
    Toyota North America 2019 - Jun 2024
    Denver Metropolitan Area, Colorado, United States
    As in past roles, I was promoted/selected to lead due to my ability to develop enterprise strategy, align cross-functional teams and drive big change. Leadership knew they could count on me to get the job done right.In this case, the change involved traveling across all major markets and leading HQ, dealers and regional teams to align with and launch the new TLE Retention metric (Toyota Loyalty Engagement).• Determined the need to simplify the KPI and performance management process, targeting employee retention and growth.– Built the structure of ToyotaCare, ServiceConnect and Prepaid Maintenance to serve as a Retention Trio.• Initiated and designed new strategy to scale dealer support and ROI (customer retention, revenue and dealer relationships).– Reached out to network and persuaded 2 different companies to collaborate and align, building momentum and support.• Influenced executive approval for creating and launching the Power Bi Revenue and Retention Dashboard, resulting in Financial and Retention KPI metrics to guide critical decision making. – Increased tool usage to a national footprint.• Drove an increase in customer retention and sale revenue by conducting deep-dive analysis of customer data and identifying improvement opportunities.– Delivered results to multiple dealer and influenced action and support.• Developed and launched customer retention incentives for dealership personnel, increasing engagement and excitement.• Elevated the Toyota Certified Collision Center program and helped launch the Toyota Certified Collision Program designed for independent body shops (Denver).
  • Toyota North America
    Aftersales Marketing Manager
    Toyota North America 2018 - 2019
    Denver Metropolitan Area, Colorado, United States
    I was asked to create the aftersales marketing strategy, focusing on the pillar of customer retention and loyalty. I was excited to leverage my extensive network around the country and lead this positive initiative, from square one. • Reached 90%+ dealer body enrollment in promoting marketing calendar events, an extraordinary participation rate. – Reached out to dealers, HQ and vendors for input and developed the strategic plan, complete with an annual marketing calendar, optimizing key events and seasonal campaigns for everyone involved (my kind of success!). • Improved vendor participation by collaborating with business partners and communicating promotions and campaigns in advance to increase vendor opportunities to contribute to success. • Managed 6-figure Marketing budget and led marketing strategy for incentives, messaging, online marketing, SEM/SEO, and Facebook Marketing.• Increased dealer support through open communications and data-driven marketing decisions.
  • Toyota Usa
    Regional Technical Services And Training Manager
    Toyota Usa 2013 - 2018
    Denver Metropolitan Area, Colorado, United States
    This role encompassed training center operations across Denver, Salt Lake and Phoenix. Due to my propensity to talk (a lot), I was right at home in technical services and training! I was pleased (and challenged) to manage a fleet of 60 training vehicles and lead 12 committed professionals (7 Field Technical Specialists, 4 Service Training Specialists, Service & Parts Training & Certification Administrator). In addition, I managed the budget for technical equipment, field travel, certifications, and recognition programming.• Received recognition and thanks from the Denver Region Dealer Council for supporting additional technician training to help in the technician shortage.• Developed strategic plan and partnered with Region and HQ, securing vendor training support and additional Field Technical Specialist (FTS) headcount.• Established the training and certification strategy for the region. – Accomplished 100% skill level guideline (1 of 2 Regions to attain) over 3 consecutive years.• Increased customer loyalty by training and influencing dealer teams to provide "fix-it-right-the-first-time" service.
  • Toyota Motor Sales
    Dealer Facility Manager – Market Representation Department
    Toyota Motor Sales 2011 - 2013
    Denver Metropolitan Area
    Due to my team’s previous success, I was selected to drive a new, exciting brand representation initiative launching across the United States, the Toyota Image USA II program.The main idea was to elevate Toyota’s facilities across the U.S. to improve the overall experience with Toyota. I had a blast building new relationships all around and my influential skills came in handy, as I was driving enormous change related to working conditions and facility set up. • Greatly enhanced the customer and employee experience, while managing fiscal responsibility.– Cultivated partnerships and engagement with dealers, region, HQ, and vendors, guiding collaborations to create and implement the optimal facility.• Positioned Toyota as having the most customer-friendly, innovative facilities in the market.• Supported 22 dealers to initiate or finish renovation, relocation or ground-up facility builds. • Reviewed and approved facility plans and collaborated with local government (City Managers, Mayors),
  • Toyota Motor Sales
    Business Management / Franchise Renewal Manager - Market Representation Department
    Toyota Motor Sales 2008 - 2011
    Denver Metropolitan Area
    In this position, I got to go deeper into dealer agreements, franchising and retail operations. I thoroughly enjoyed the learning and new relationships. I was promoted to administer the Toyota Dealer Agreement for management, capital and the facility with dealer and regional departments.• Scope:– Renewed 36 dealer agreements– Managed 4 ownership changes– Approved 20 pro formas and 4 franchise deduals– Approved 9 General Managers of record to add to the dealer agreement• Consulted with leadership team and managed sales analysis project, identifying multiple improvement opportunities.– Improve the new, used and e-commerce departments– Scale operations– Increase sales and profitability in all 3 dealerships • Enhanced field team financial dealership knowledge on variable and fixed ops, launching a NADA Mini-Dealer Academy training program.
  • Toyota Motor Sales
    Regional Toyota Certified Used Vehicle / Toyota Rent-A-Car Manager
    Toyota Motor Sales 2005 - 2008
    Denver Metropolitan Area
    My scope was varied and impacted the organization on a national scale. I’m pleased I had the chance to work with our dedicated teams and drive record-breaking sales across the nation. This was FUN.An interesting tidbit: I led and coordinated the evacuation of 30 award-winning managers out of Hurricane Wilma in Mexico during a Sales Incentive trip.Partnering with leadership, I led development of the Toyota Certified Used Vehicle business plan, including annual sales and inventory certification goals. I also managed a 6-figure merchandising budget.KEY ACTIVITIES– Built incentive programs– Conducted in-dealership consultations– Developed e-commerce initiatives– Created a target dealer program. – Developed dealer contact tools for field travelers– Created training programs for best practice sharingWe exceeded expectations and drove many successes, including the achievements below:• Increased share of national sales from 7.0% to 7.9%. • Exceeded Sales Plan every year with 19% increase in 2006, one of the largest in the Nation.• Increased Toyota CPO Sales per Outlet from 322 to 381.• Increased all-time best ever sales month from 1,643 to 2,104 sold.• Influenced dealer advertising groups to increase Toyota CPO Advertising 33% over prior year with 8 APR advertising programs.– Supported new vehicle sales as 50% of Toyota CPO inventory is from customer trade-in vehicles

Jeff Barlow Skills

Automotive Customer Satisfaction Sales Operations Team Building Customer Retention Vehicles Automotive Aftermarket Automobile Sales Management Process Improvement Profit Dealers Sales Process Customer Service Parts Leadership Continuous Improvement Dealer Management Inventory Management Marketing Strategy Warranty Competitive Analysis Cross Functional Team Leadership Business Planning Pricing Automotive Repair Operations Management Forecasting Project Management Team Leadership Purchasing Problem Solving Financial Analysis Financial Reporting Strategic Financial Planning Financial Statements Financial Audits Team Management Team Oriented Dependable Team Player P&l Analysis Gross Profit Increased Profitability Consulting Sales Management Consulting P&l Financial Management Market Representation Dealer Franchise Agreements Buy Sell Agreements Facility Master Planning

Jeff Barlow Education Details

Frequently Asked Questions about Jeff Barlow

What is Jeff Barlow's role at the current company?

Jeff Barlow's current role is Director of Field Sales | NADA Graduate | Brand Manager | New & Pre-Owned Vehicle Sales and Service | Sr Director of Sales Strategy | Original Equipment Manufacturer (OEM) | Relationships, Retention, Revenue.

What is Jeff Barlow's email address?

Jeff Barlow's email address is di****@****ast.net

What schools did Jeff Barlow attend?

Jeff Barlow attended Ohio University, Smu Cox School Of Business, University Of Denver, National Automobile Dealers Association, Larry Olsen, Aperneo, Inc..

What skills is Jeff Barlow known for?

Jeff Barlow has skills like Automotive, Customer Satisfaction, Sales Operations, Team Building, Customer Retention, Vehicles, Automotive Aftermarket, Automobile, Sales Management, Process Improvement, Profit, Dealers.

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