As a Technical Product Management lead, I provide mentorship and guidance to direct reports, act as subject matter expert for our Property Connect (PMS) and Channel Connect applications, and recommend, design and oversee solutions for key initiatives.

• For assigned projects, elicit requirements using various techniques to identify the core issue or problem, and formulate a recommended solution that meets stakeholder needs.• Generate acceptance criteria and user stories which communicate the need and recommended solution in a clear and concise way for the development team following best practices such as i.n.v.e.s.t principles and ietf keywording.• Participate in scrum ceremonies including daily standups, spring planning and backlog grooming. Facilitate demo sessions and provide feedback and acceptance on user stories.

• Manual QA testing of web service XML interfaces used by hotels and channel partners in the Hospitality Industry.• Part of a team that uses Waterfall and Scrum SDLC processes including backlog grooming/planning poker, sprint planning, daily standup, retrospective and demos.• Interact with various teams including automation, development, business analysts and product owners during entire SDLC process to ensure quality in our delivered product.• Create and maintain detailed test strategies and test cases, based on user story, business and functional requirements.• Execute smoke, sanity, regression and functional test cases against various test and production environments.• Document defects found as a result of testing in an accurate manner, providing traceability and examples.

• Provide mentorship to team members, acting as an escalation point and subject matter expert on web service XML interfaces and other platform applications.• Address escalated customer concerns, providing 2nd and 3rd level technical support and owning incident through resolution.• Develop team member skills through training and one on one sessions.• Implement and maintain company wide knowledge base for documentation of common support scenarios.

• Participate in the support and development of custom, client-side reservation delivery software.