Jeff Bender Email & Phone Number

Minneapolis, Minnesota, United States

ROW (International) Customer Care RepBio-TechneMarch 2018 - PresentPerform all duties for Bio-Techne’s International Distributors and customers worldwide, including:• Act as the primary contact for Bio-Techne distributors and distribution partners.• Collaborate with various shipping companies for international shipments.• Assist new APAC distributors and acted as their direct contact for all ordering, shipping and delivery needs. • Collaborate with new… Show more ROW (International) Customer Care RepBio-TechneMarch 2018 - PresentPerform all duties for Bio-Techne’s International Distributors and customers worldwide, including:• Act as the primary contact for Bio-Techne distributors and distribution partners.• Collaborate with various shipping companies for international shipments.• Assist new APAC distributors and acted as their direct contact for all ordering, shipping and delivery needs. • Collaborate with new distributors to create best practices for ordering and shipping.• Respond to distributors regarding product availability and shipments scheduling.• Arrange trade document processing with our International Trade Compliance team.• Process distributor complaints, credits, rebills and reships using SalesForce CRM.• General order processing.• Bulk order processing.• Custom and MTO order processing.• Cross border and proforma order processing.Additional duties:• Training new and current employees on processes and daily tasks.• Dispatched daily duties to members of the ROW department.• Acted as a first point of contact for distributors and various internal departments.• Represent ROW team MRB meetings to realize root causes and corrections of issues.• Scrutinize new international account requests using Visual Compliance. Additional training:• Received certification in ISO 9001 Internal Auditor Training• Phone Doctor training modules• GMP best practices modulesCustomer Care Rep IIBio-TechneAugust 2017-March 2018Perform all aspects of order entry, including:• Phone orders from medical and educational institutions.• E-Comm orders submitted through website and third parties.• Quote orders submitted by sales staff.• Research order processing.• Luminex order processing.• Controlled substance order processing.• Customer Care project management Show less

Bloomington, Mn

01/99-12/16 Quality Bicycle Products; Bloomington, MNLazer Sales and Operations Rep*All aspects of Lazer customer service and sales tasks, including:*Providing sales staff with leads, sales history and other reporting information.*Contacting dealer directly regarding sales programs, warranty or returns processing.*Using SAP, coded 450+ program dealers for ongoing model year discounts. Continually maintained and modified this data throughout each model… Show more 01/99-12/16 Quality Bicycle Products; Bloomington, MNLazer Sales and Operations Rep*All aspects of Lazer customer service and sales tasks, including:*Providing sales staff with leads, sales history and other reporting information.*Contacting dealer directly regarding sales programs, warranty or returns processing.*Using SAP, coded 450+ program dealers for ongoing model year discounts. Continually maintained and modified this data throughout each model year.*Providing sales staff with sample and demo helmets and eyewear for dealer visits and promotional events.*All aspects of tradeshow strategizing, preparation, set up, dealer sales meetings and teardown.*Daily processing of Lazer customer service issues, warranty and return processing and Lazer inbox e-mail processing.*Lazer training for new CS agents.*Created monthly Lazer newsletter.Feedback Processor for CCG department*All aspects of receiving, assigning and responding to dealer submitted feedback.*Strategized for future feedback opportunities and technology.*Reported to QBP leadership and various departments on critical, actionable feedback, with the intent of implementing change.*Worked with various departments to present opportunities to interact with dealers and to respond to dealer requests.*Maintained and implemented quarterly Net Promoter Score poll as requested by QBP’s Strategic Planning Team.*Monitored social media for critical feedback.*Used Jasper reporting for noticing trends in feedback that often resulted in GRIPs or actionable feedback for other departments.Senior Account Executive*Targeted, analyzed and created working relationships with major QBP accounts over several geographic territories, with the goal of increasing sales and making them more profitable.*Traveled with and trained other Account Executives.Customer Service Agent*Performed all aspects of Customer Service duties, including: call center, warranty and returns processing, and training new CS agents Show less

Bloomington, Mn