Jeff Blakeslee Email & Phone Number

United States

Denver, Co, Us

• Lead the organization and delivery of annual IT Security Training, as well as quarterlysimulated phishing campaigns provided to the unit staff.• Disseminating critical IT Security alerts to court users as necessary.• Maintaining logs documenting compliance with storage media disposition standards.• Reviewing IT user logs to ensure consistency with current authorizations.• Lead local IT staff with the implementation and management of IT security systems to meetand maintain required security compliance.• Provide hardware/software inventory, patch management, endpoint malware protection,network vulnerability scanning, perimeter protection, intrusion prevention/detection, andcorrelation using established enterprise-wide software systems:• Trend Micro• Quest KACE Systems Management Appliance and Desktop Authority• Forcepoint/Websense• Tenable Security Center/Nessus• Splunk• KnowBe4• CyberArk• Utilize reporting capabilities of enterprise-wide software systems to coordinate discovery andremediation of deficiencies and vulnerabilities.• Provide District wide user support while ensuring IT systems are operated and maintained inaccordance with established judiciary security policies and procedures.• Utilized Agile methods with Scrum to keep on task with ongoing projects.• Maintained system updates, backups and integrity of VMware Environment for users.• Responded to help desk calls, emails and tickets for all break/fix issues.• Configured and maintained Courtroom Technology: A/V, Recording applications, remote sessions etc.• Sent requests to the Administrative Office and National Support Desk for IT concerns outside of our scope• Automate processes to make day to day tasks streamlined and more manageable

Carrollton, Texas, Us

• Remotely supported clients in an MSP environment managed through a ticketing system and phone calls.• Utilized ConnectWise Manage, Automate and Control.• Maintained HIPAA Standards for Healthcare Clients.• Researched and collaborate issues with fellow engineers and escalated to Senior Engineers if needed.• Managed multiple environments: Citrix, VMware, Google, O365, Azure, on premise AD to name a few.• Assisted in configuring and setting up 200+ Copier Printers on a Client’s Print server• Investigated and resolved System Alerts created by system monitoring software Logic Monitor.

Richardson, Tx, Us

• Remotely managed networks and systems for a hospital• Managed Active Directory and group policy through a DC synced with Azure • Collaborated with Software Vendor’s to upgrade servers and applications• Provided additional support for desktop team on site• Managed and configured Nortel/Avaya/Cisco Switches through telnet/ssh

Farmers Branch, Texas, Us

• Facilitated server builds and network configurations, including migration to a virtual environment.• In charge of projects setting up new locations involving PC Set-up, New User Accounts, Network/Server set-up, and Software Implementations.• Managed exchange accounts and phone account setups including provisioning systems and user set up. • Managed client accounts and reseller accounts for business contracts.• Facilitated account set-ups with clients involving ISP’s, Phone Services, E-mail Services and other Third-Party software. • Provided deskside support with client’s day to day operations utilizing remote login software, ticketing systems, phone and e-mail.

• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Served as a lead in new systems launch, while providing critical feedback which led to reduced implementation errors.• Facilitated in new Pharmacy location set-ups, including PCs, New Users, and Software Implementations.• Provided Desktop support for general IT issues including but not limited to: Hardware, software, networking, e-mail, Active Directory, SharePoint, and VOIP.

Arlington, Virginia, Us

• Supervised 5-20 soldiers in the development of daily tasks and skills to be implemented in successful missions.• Trained in the use of vehicle equipment, engineer equipment and other utilities to be used in an effective manner for missions and possible deployment.• Qualified in use of handling heavy construction equipment machinery.• Performed as a First Responder in First Aid Tactics.

London, Gb

• Helped in the implementations of New User set up including Access Badge Creations and User Profiles.• Monitored CCTV to actively scan and deploy security officers to any location that may be of breach or incident. • Processed detailed Incident reports to be submitted to upper management for any occurrences that was listed in the SOPs as far as incidentals are concerned.

Cloud And Systems Administration

Associate Of Science (A.S.), General Studies