Jeff Blosser Email & Phone Number

Las Vegas, Nevada, United States

Malvern, Pennsylvania, United States

Lancaster, Pennsylvania Area

Lititz, Pennsylvania

Washington D.C. Metro Area

Washington D.C. Metro Area

Proactive security and functionality auditing on regular basisBuilding, configuring and installing Windows Server 2012 environmentsManaging Duo and RSA 2-factor authentication systemsEmail administration and troubleshootingSupporting Office 365 and Exchange 2010Experience managing and troubleshooting Barracuda Spam ApplianceInterfacing with non-technical customers to defuse frustration and resolve problems quicklyMonitoring endpoint security with Carbon Black Enterprise Response Maintaining customer relationships with regular on-site visits, on-call monitoring and emergency response

Herndon, Va

Internal user support contact for 100+ clients, primarily supporting Apple computers with some Windows end-user machines in a Windows and Linux-structured server environment • Provide assistance with any systems issues, training needs, or maintenance • Create and update corporate documentation to reflect current process • Manage monthly update cycle • Initial POC for network issues on east coast Responsibilities:Performing triage and handling vendor or internal group escalations as primary technical contactSpinning up new VM’s running Windows 7, Ubuntu 14.04 and CentOS 7Performing Active Directory integration and management, configuring GPO’s Handling employee onboarding and offboarding, and giving an introduction to Apple computing to new users with limited experienceAdministration of office network, including assembling and running cables, isolating connectivity and performance issues, security system management, wireless speed troubleshooting and management of Aerohive wireless AP groupProvisioning and troubleshooting of a LAN/WAN network comprised of Juniper/Cisco/Palo Alto hardware. Duties included updating firewall rules, troubleshooting routing issues, JunOS Pulse VPN appliance configuration, and managing Cisco VoIP phone configuration. Performing Atlassian tools configuration, administration, and user training on Confluence, Bamboo and Git, Stash, and JIRASupporting VMWare vCenter cluster on Nutanix hardwareBuilding and managing Clonezilla PXE-boot imaging server

Provide assistance to Tier 1, Tier 2, and Tier 3 technicians on customer and network issues they are unable to handle.De-escalate and resolve manager escalations from other tiersProactively discover and repair customer-affecting network issuesTrain and develop tier I and II techniciansPoint of contact for vendor escalations, particularly Synacor and F-SecureInterface between field technicians and phone technicians

Voice and chat support, troubleshooting:Networking and minor PC issuesEmail configurationSecurityAccess and modify provisioning information in various brands of DSLAMs and aggregators