Jeff Boyce Email and Phone Number
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Jeff Boyce is a 40-year veteran of the Information Technology Industry. A development and sales career at IBM led him to be a key figure in the company’s transformation to a services focus. That experience took Jeff through a long career in the software and hardware fields as a professional, support, and managed services executive. He has a unique blend of experience leading Global Sales Teams, Systems Engineers (SE's), professional services, managed services, customer success, and support teams. He has held global executive posts at IBM, British Telecom, Candle, Peregrine Systems, Hewlett Packard Software, Aderant (legal software), CrossMatch (biometrics), and Optanix (managed services). He specializes in solving services challenges around revenue growth and profitability, customer success and retention, and putting best practice methodologies into action, especially in private equity portfolios. Jeff is a founding member of the Technology Services Industry Association (TSIA) and is a frequent contributor to “the book” for managing all technology services for Private Equity portfolio companies as well as due diligence for services M&A.
Classwallet
View- Website:
- classwallet.com
- Employees:
- 19
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Director Of Professional ServicesClasswallet Apr 2024 - PresentWatertown, Wisconsin, United StatesResponsible for formalizing and building out a professional services business for this fast-growing software provider. Bringing decades of knowledge in PS Operations, Metrics, Sales, and Delivery to assist the executive team in putting together a world-class Services team.
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Senior PartnerFireone Cxo Partners Apr 2021 - Apr 2023Watertown, Wisconsin, United StatesJeff provides interim, contract, and fulltime Chief Services Officer guidance with a Private Equity focus. His broad experience across Professional, Managed, and Customer Support services makes him an ideal consulting resource for companies experiencing challenges in this area. The convergence of traditional services and emerging Customer Experience and how to apply to today's SaaS marketplace is Jeff's passion. -
Svp, Services And OperationsOptanix Jul 2017 - Dec 2020Chicago, IlMoved over to the Shoregroup "sister" company to manage the operations of Optanix Managed Services business (NOC) and all services including go-live, PMO, Support and Customer Experience. Optanix is the leader in predictable IT, optimizing the service delivery infrastructure of the world's most demanding organizations, maximizing the availability and performance of their mission-critical business services.
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Evp, Customer ServicesShoregroup Nov 2016 - Jul 2017Chicago, IllinoisLead the professional services team for this leading edge technology solutions company. -
Vice President ServicesAvionte Staffing Software Jul 2015 - Aug 2016Greater Minneapolis-St. Paul AreaSenior Executive managing the Consulting, Implementation, Training, and Customer Support Services for this Private Equity owned software company that provides innovative staffing technology solutions that are designed to provide staffing companies and recruiters a way to improve business processes and profits through extensive functionality, complete integration, and a unique user experience. Helped to grow monthly recurring revenue 35% year over year. Decreased implementation time cycle resulting in record go-lives in 2015, implemented Zendesk for Customer Support, and increased PS profitability across the board. -
Senior Vice President, Services & Customer SupportCross Match Technologies Jan 2013 - Dec 2014Washington D.C. Metro AreaSenior Executive responsible for the Services and Customer Care at this leading $100M+ biometrics technology company. Brought in as an agent for change to enable a broader software and solution focus to strengthen an already strong hardware and technology brand, with a focus on Cloud offerings, expanded partnerships, and improved profitability in the services revenue stream. Increased services bookings and revenue over 200% and improved services profitability by over 20%. Overhauled and implemented new maintenance and warranty program that tripled maintenance bookings year over year. Managed a global call center responsible for driving 98%+ customer satisfaction ratings. Integrated a significant acquisition to build new Solutions organization covering all pre-Sales personnel into the Services team. -
Chief Services OfficerEfront Financial Systems Nov 2011 - Apr 2012Paris, FranceExecutive Officer responsible for the Professional Services and Support/Maintenance business at this fast-growing software firm. eFront is a leading software provider of solutions dedicated to the financial industry with recognized expertise in Alternative Investments and Risk Management. eFront’s solutions serve major companies in the Private Equity, Real-Estate Investment, Banking, and Insurance sectors. -
Svp, Professional Services & SupportAderant Jan 2007 - Nov 2011Member of the senior executive team of this Professional Services/Legal Practice Management System software company. Manage 80% of the revenue at ADERANT between Support and Professional Services. Grown contribution margin in PS from zero to 40% over the past 4 years. Maintain 99% client retention in maintenance with high 90%'s in customer satisfaction. Manage a global team of approximately 100 professionals. -
Sr. Vice President, Software ServicesHp Peregrine Jun 2003 - Dec 2006Corporate Officer
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Vice President, Software ServicesHewlett-Packard 2005 - 2006 -
Svp, SolutionsPeregrine Systems Jun 2003 - Dec 2005Global -
Evp, Americas SalesManaged Objects Jan 2001 - Sep 2002 -
Vice President Of SalesCandle Corporation 1998 - 2001United States -
Vice President, North American Field OperationsLegent 1994 - 1995 -
Director, SalesBt Syncordia Apr 1991 - Apr 1994 -
VariousIbm 1978 - 1991Software Development, Systems Engineering, Sales, Sales Executive Management
Jeff Boyce Skills
Jeff Boyce Education Details
Frequently Asked Questions about Jeff Boyce
What company does Jeff Boyce work for?
Jeff Boyce works for Classwallet
What is Jeff Boyce's role at the current company?
Jeff Boyce's current role is Technology Services Executive.
What is Jeff Boyce's email address?
Jeff Boyce's email address is je****@****nix.com
What is Jeff Boyce's direct phone number?
Jeff Boyce's direct phone number is +140421*****
What schools did Jeff Boyce attend?
Jeff Boyce attended Bethany College.
What are some of Jeff Boyce's interests?
Jeff Boyce has interest in Children.
What skills is Jeff Boyce known for?
Jeff Boyce has skills like Professional Services, Cloud Computing, Saas, Enterprise Software, Integration, Management, Leadership, Consulting, Solution Selling, Strategy, Business Development, Business Intelligence.
Who are Jeff Boyce's colleagues?
Jeff Boyce's colleagues are Pao Moreira, Lydia Vazquez, Jill Cavagnaro, Carlos Delgado, Tamar Pierre, Octavia Merritt, Stephanie Grepling.
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