Jeff Boyte Email & Phone Number

Tulsa, Oklahoma, United States

Dallas-Fort Worth Metroplex

• Transformed a fragmented sample management organization into a performance-driven unified national workforce management team.• Led $70M US field operations and client insights divisions across client relations, operations, sales, finance, and workforce management.• Increased productivity by 20% after rebuilding a 450+ sales organization.• Accountable for client insights and engagement organization for Nielsen’s local and national audience measurement business, increasing client satisfaction, retention, and renewals—maintained accountability following promotion.• Spearheaded Nielsens’ US COVID-19 response team as part of a global PMO, enabling 1,400+ staff to safely engage 40,000 clients.• Won Nielsens’ highest performance achievement award (Arthur C Nielsen Award) in 2021 and 2022 following Covid-19 leadership.• Challenged with building a small (5 FTE) client insights team, increasing responsibilities to lead multiple verticals, including client insights, sales (450 FTE), workforce management, and survey operations, growing from 5-500 FTEs.

Dallas-Fort Worth Metroplex

• Managed the sales and service organizations for Nielsen's radio and television verticals, including accountability for market recruitment, installation, and maintenance.• Oversaw team of 235 FTEs and $25M budget.• Saved $2M leading post-acquisition integration, training staff on dual roles/common geographies, enabling workforce reduction.• Built out a rotational Leaders in Training Program, mentoring and developing 50 future leaders, with program adopted nationally.• Oversaw a team of over 100 call agents as mentor and coach.• Expanded multiple market panels by 25%, improving product quality and client satisfaction.

Dallas-Fort Worth Metroplex

• Oversaw vendor engagement across the North American and Latin American regions, gaining experience in the consumer packaged goods space.• Managed the $30M relationship with Nielsen’s largest CPG measurement vendor.• Saved $3M through consolidation, performance monitoring, and productivity improvement for the largest vendor.• Developed a global outsourcing strategy by building a vendor assessment tool that enabled Nielsen to access the financial health, performance, and sustainability of vendors during the RFP process.• Worked with Legal Teams during pre-acquisition engagement to build and maintain a performance-focused culture, ensuring collaboration across the organization upon acquisition completion.

Dallas-Fort Worth Metroplex

• Promoted and drove market expansion across the top 25 media markets, building out multiple business intelligence platforms.• Navigated unionization efforts in multiple markets and built out multiple quality improvement programs. Managed $90M budget.• Saved $10M after consolidating 26 regional offices down to two regional operations centers.• Improved internal culture while reducing overhead after building out quality-focused programs.• Enhanced initial client support after submitting the product to a third party (Media Ratings Council) for evaluation and gaining full accreditation, ensuring clients felt secure moving forward.• Designed, developed, and deployed two large-scale business intelligence (BI) systems to consolidate disparate data sources into web-based BI tools used by 1,500 people, improving the efficiency and effectiveness of the business.• Built teams of 700 to create and deploy panels in the top 25 markets nationally, improving quality while increasing revenue.

Executive Mba

Bachelor'S Degree, Computer/Information Technology Administration And Management

Activities and Societies: summa cum laude