Jeff Bricker Email & Phone Number

Michigan, United States

Troy, MI

 Designed, developed, implemented and presented training sessions for new hires, seasoned staff, management, and quality assurance teams Regularly presented to groups ranging from 5 to 50 people, in sessions ranging from 30 minutes to 4 weeks Facilitated numerous new hire training classes, each lasting 4 weeks Developed and implemented Loss Mitigation.

Troy, MI

 Managed Team of 10 to 12 Collections Agents Coached each team member on various ways to improve collection numbers and phone statistics Analyzed and interpreted reporting data daily to identify trends and set strategic directives for the team Conducted bi-weekly team meetings to communicate issues, concerns and various process and procedural changes.

Troy, MI

 Managed team of 10 to 12 cross trained Loan Counseling/Loss Mitigation agents Temporarily managed the entire group of 25 agents Coached each team member on various ways to improve collection numbers, phone statistics, as well as ways to de-escalate and handle irate borrowers Conducted bi-weekly team meetings to communicate issues, concerns and various.

Troy, MI

 Handled inbound calls from borrowers with delinquent mortgages and their 3rd party representation with regards to their modification and short sale requests Educated callers on their current loss mitigation status and of necessary documentation and steps needed to move forward with the process Advised callers of approvals and denials for their.

Troy, MI

 Assigned to high risk portfolio of Flagstar-owned mortgage loans Set up acceptable payment arrangements to avoid foreclosure referrals Utilized skip tracing when necessary to contact customers Conducted verbal financial interviews with delinquent borrowers to identify viable candidates for repayment plans, suggesting loss mitigation when necessary.

 Analyze financial position and identify and implement strategies to rectify aged accounts receivable portfolios based on unique challenges presented on a case by case basis, minimizing loss exposure to company Procure reporting department data on a daily basis to forecast delinquency targets Utilize skip tracing and investigative techniques to locate.

Bachellor Of Science-Business Administration, Finance

Pre-Business

Education record