• Explained products, services, prices, and answered customer questions• Maintained call performance goals• Seized every opportunity to resolve the customers issue within the first call• Maintained a positive attitude and support ACCENT’s Commitment to Excellence • Supervised team and new hires in training• Coached peers on various metrics and escalations• Ensured agents receive the proper information • Handled call stream if call volume exceeds current capacity

• Supported management in general operations of the store • Ensured a great customer experience and maximum profitability• Ensured a safe and clean working environment• Efficiently processed and stocked departments • Completed assigned tasks in a timely manner• Organized merchandise from stock room to sales floor• Maintained merchandise presentation

• Assisted in store growth proactive sales and collection efforts• Delivered and picked up store merchandise • Ensured that protection, touch and care is taken with company assets• Developed sales skills to help grow customer base• Committed to work within a team to deliver merchandise and process new service calls