Jeff Coco

Jeff Coco Email and Phone Number

Director of Technical Services for the Americas at Axis Communications @ Axis Communications
Jeff Coco's Location
Chelmsford, Massachusetts, United States, United States
Jeff Coco's Contact Details
About Jeff Coco

I am a passionate team-oriented leader with 15+ years of experience in the security industry. Over those 15+ years I’ve been focused on building a team of technical security professionals that provide world class support for our ever-expanding solutions and customer base. By focusing on both technical and soft skills, my team provides a best in class support experience with a personalized feel. Leading a team that has grown from 4 to 70 team members in just 15 years, has provided me with the opportunity to manage through change and develop an agile team that adapts to our customer and business needs. Outside of the office, I spend my free time coaching my children’s sports teams. This allows me to strengthen my compassionate but constructive management skills and bring that back into the workplace with me. Our Technical Services team fits into the overall Axis core values. We act as one by building trust with both customers and staff, allowing for both sides to work effectively to resolve difficult challenges. I consider myself fortunate to work for a company that innovates and makes this world smarter and safer, while at the same time valuing its employees and providing them with the tools they need to succeed.

Jeff Coco's Current Company Details
Axis Communications

Axis Communications

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Director of Technical Services for the Americas at Axis Communications
Jeff Coco Work Experience Details
  • Axis Communications
    Director Of Technical Services For The Americas
    Axis Communications Dec 2017 - Present
    Lund, Skåne, Se
    Oversee the Axis Technical Services Department for the Americas and provides direction to ensure achievement of high performance metrics.• Utilize the proper tools to provide strategic direction• Develop and implement call center performance metrics• Coordinate and present at industry speaking engagements• Work cohesively with corporate headquarters in strategic product development initiatives• Manage technical services expense budget• Create measures to consistently evolve and grow technical systems
  • Axis Communications
    Senior Manager, Technical Services
    Axis Communications Jan 2016 - Dec 2017
    Lund, Skåne, Se
    Responsible for the development and roll-out of our long-term strategy ensuring that we continue to deliver the best support in the industry.
  • Axis Communications
    Technical Services Manager
    Axis Communications Jan 2013 - Jan 2016
    Lund, Skåne, Se
    In in this position I was managing the most talented Technical Support Engineers in the security industry. We regularly were improving processes and tools to make us more efficient and agile towards customer demands.
  • Axis Communications
    Technical Support Team Leader
    Axis Communications Jan 2010 - Dec 2012
    Lund, Skåne, Se
    Resolved both pre and post sales technical inquiries from both end users and partners alike. Developed daily schedules to ensure we add appropriate staffing. Handled all customer related escalations to management. Ensured that each issue was prioritized and resolved in a timely fashion.
  • Axis Communications
    Senior Technical Support Engineer
    Axis Communications Mar 2007 - Jan 2010
    Lund, Skåne, Se
  • Mission 500
    Advisory Board Member
    Mission 500 Jul 2018 - Present
    South Portland, Maine, Us
    Mission 500 is a nonprofit organization that works closely with the security industry to serve the needs of children and communities in crisis here in the U.S. Mission 500 exists to advocate for children living in severe poverty, inspire and act as a catalyst in the security industry for excellence in corporate social responsibility, and mobilize volunteers and resource to make a tangible difference for children and families living in poverty in the U.S. Since inception of their 501c3 status in 2016, the industry has helped produce 40,000+ meals, assemble care packs filled with essential hygiene items for 5,000 families, and distribute more than 13,000 book bags filled with school supplies to students attending Title One schools.https://www.linkedin.com/company/mission-500
  • Netopia, Inc.
    Technical Support Engineer
    Netopia, Inc. Mar 2003 - Mar 2007
    Us
    Provided top level support for small and midsize business routers in a high paced call center.

Jeff Coco Skills

Ip Cameras Security Video Over Ip Technical Support Cctv Ip Ip Cctv Video Analytics Access Control Solution Selling Networking Wireless Alarm Systems Integration Account Management Troubleshooting Ips Wireless Networking Product Management Intrusion Detection Biometrics Management Tcp/ip Telecommunications Switches Fire Alarm Team Leadership Product Marketing Project Management Network Security Linux Routing Snmp Rtsp Perl Embedded Systems Shell Scripting Debugging

Jeff Coco Education Details

  • Bridgewater State University
    Bridgewater State University
    Bachelor Of Arts (B.A.)

Frequently Asked Questions about Jeff Coco

What company does Jeff Coco work for?

Jeff Coco works for Axis Communications

What is Jeff Coco's role at the current company?

Jeff Coco's current role is Director of Technical Services for the Americas at Axis Communications.

What is Jeff Coco's email address?

Jeff Coco's email address is j2****@****hoo.com

What schools did Jeff Coco attend?

Jeff Coco attended Bridgewater State University.

What skills is Jeff Coco known for?

Jeff Coco has skills like Ip Cameras, Security, Video Over Ip, Technical Support, Cctv, Ip, Ip Cctv, Video Analytics, Access Control, Solution Selling, Networking, Wireless.

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