Jeff Coco Email & Phone Number

Lund, Skåne, Se

Oversee the Axis Technical Services Department for the Americas and provides direction to ensure achievement of high performance metrics.• Utilize the proper tools to provide strategic direction• Develop and implement call center performance metrics• Coordinate and present at industry speaking engagements• Work cohesively with corporate headquarters in strategic product development initiatives• Manage technical services expense budget• Create measures to consistently evolve and grow technical systems

Lund, Skåne, Se

Responsible for the development and roll-out of our long-term strategy ensuring that we continue to deliver the best support in the industry.

Lund, Skåne, Se

In in this position I was managing the most talented Technical Support Engineers in the security industry. We regularly were improving processes and tools to make us more efficient and agile towards customer demands.

Lund, Skåne, Se

Resolved both pre and post sales technical inquiries from both end users and partners alike. Developed daily schedules to ensure we add appropriate staffing. Handled all customer related escalations to management. Ensured that each issue was prioritized and resolved in a timely fashion.

Lund, Skåne, Se

South Portland, Maine, Us

Mission 500 is a nonprofit organization that works closely with the security industry to serve the needs of children and communities in crisis here in the U.S. Mission 500 exists to advocate for children living in severe poverty, inspire and act as a catalyst in the security industry for excellence in corporate social responsibility, and mobilize volunteers and resource to make a tangible difference for children and families living in poverty in the U.S. Since inception of their 501c3 status in 2016, the industry has helped produce 40,000+ meals, assemble care packs filled with essential hygiene items for 5,000 families, and distribute more than 13,000 book bags filled with school supplies to students attending Title One schools.https://www.linkedin.com/company/mission-500

Us

Provided top level support for small and midsize business routers in a high paced call center.