Jeff Costello Email & Phone Number

Kansas City, MO, US

Responsible for efficiently onboarding new administration clients, including reimbursement accounts (FSA, HSA, HRA, Lifestyle, Commuter), COBRA, Direct Bill-Leave of Absence and Retiree. Provide overall project management and tracking to ensure implementations occur on schedule. Responsible for gathering and documenting requirements, performing analysis.

As the first member of Healthcare Sharing line of business, I was brought in after vendor selection and vendor contract execution to lead solution development, product implementation and overall management of project to bring beta product to marketing, including receiving the necessary regulatory approvals to launch product. I created all the divisions’.

Directed all aspects of Healthcare Services Operations as well as provided strategic leadership to ensure proper operational controls, procedures, people and systems are in place for future growth of the department. Led strategy to identify opportunities to improve operational efficiencies and leverage strengths from other areas of the enterprise.

Supported the business unit and our clients as a resource on critical risk and compliance issues including third party oversight and due diligence, prepaid card regulations (related to benefit cards), applicable card association rules, and other business, legal or regulatory risks.

Built the Client Experience (i.e. relationship management team). Responsible for overall account management of existing clients within Healthcare Services division of bank. This included third party administrators, health plans and benefit software companies which offer the UMB multipurpose debit card tied to flexible benefits (FSA, HRA, Transit, Dependent.

Business development role in Healthcare Services division of bank, working with third party administrators, health plans and benefit software companies to offer a multipurpose debit card tied to flexible benefits (FSA, HRA, Transit, Dependent Care, and HSA)

Developed B2B relationships with financial institutions, hospitals, utilities, etc.