Jeff Craven Email and Phone Number
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With over 20 years of experience in the IT industry, I am a senior product manager who specializes in network solutions. I am passionate about creating products that solve customer problems, enhance user experience, and drive business value. I have multiple certifications in network administration, design, and management, as well as agile product development. I am currently looking for new opportunities to leverage my skills and expertise in a dynamic and innovative organization.In my most recent role, I oversaw the roadmap development for LiveNX, a network performance monitoring and diagnostics (NPMD) solution, at LiveAction Software. I conducted market research, identified key customer pain points, and introduced new features that improved network visibility, troubleshooting, and optimization. I collaborated with UX/UI teams to implement a user-centered design approach that enhanced the product's usability and aesthetics. I also worked with Sales and Support teams to incorporate market feedback and improve product functionality. Additionally, I assisted the Marketing team with rebranding effort and website redesign. I was responsible for delivering a high-quality product that met customer needs and expectations, and increased user retention and satisfaction.
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Site Reliability Engineering Technical LeaderCiscoApex, Nc, Us -
Digital Product ManagerAllstate May 2024 - Present -
Senior Product ManagerLiveaction Software Sep 2022 - Jan 2024• Directed the development of LiveNX's product roadmap, incorporating market research andcustomer feedback to enhance the NPM solution's features and user experience.• Delivered product roadmap presentations to clients, fostering customer engagement andcontributing to sales growth.• Collaborated with UX/UI teams to integrate a user-centered design philosophy, leading to improvedproduct usability and customer satisfaction.• Contributed to cross-functional efforts with Sales, Support, and Marketing to refine productfunctionality and support a successful rebranding and website redesign initiative. -
Site Reliability Engineering Technical LeaderCisco Aug 2021 - Sep 2022Research Triangle Park, Nc• Functioned as Product Owner for several SAFe Agile teams, guiding sprints and prioritizing backlogs to align with strategic objectives.• Provided technical expertise and leadership to Campus and Premise network support teams, mentoring staff and coordinating onboarding programs.• Communicated complex network designs and solutions effectively to both internal and external stakeholders.• Developed a Python application for analyzing network configuration backups, which provided nightly change alerts and correlation identification, significantly improving network security and stability.• Managed the oversight of a robust network infrastructure, maintaining operational excellence for 5,000 wired devices and 12,000 wireless access points.
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Senior Network EngineerCisco Mar 2015 - Aug 2021Research Triangle Park, Nc• Conducted a comprehensive assessment and led the successful transition to new Configuration Management Database (CMDB) and monitoring systems, enhancing operational efficiency and system reliability.• Established and managed a lab network, ensuring consistent functionality and availability of training equipment for technical skill development.• Developed knowledge management (KM) solutions and contributed to root cause analysis, improving resolution processes for critical incidents and bolstering system uptime.
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Network EngineerCisco Jun 2006 - Mar 2015Research Triangle Park, Nc• Maintained a robust internal network infrastructure, ensuring optimal performance and reliability across Datacenter, Campus, and Branch environments.• Implemented both brownfield and greenfield network installations, adhering strictly to established design protocols and guidelines.• Collaborated with cross-functional teams to troubleshoot and resolve complex network issues, enhancing overall system efficiency.
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Information Technology Support AnalystCisco May 2001 - Jun 2006Research Triangle Park, Nc• Provided comprehensive Tier 1 and Tier 2 technical support, resolving issues related to networking, remote access, UNIX hosting, and unified communications for internal clients.• Served as an escalation point for critical incident resolution, ensuring prompt and effective responses to complex technical challenges.
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Senior Technical AssistantAppalachian State University Aug 1999 - May 2001Boone, Nc• Oversaw operations of a student-run technical support center, ensuring efficient service delivery and staff performance management.• Contributed to the annual budget preparation process, aligning financial resources with departmental needs and objectives.
Jeff Craven Skills
Jeff Craven Education Details
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Management Information Systems, General
Frequently Asked Questions about Jeff Craven
What company does Jeff Craven work for?
Jeff Craven works for Cisco
What is Jeff Craven's role at the current company?
Jeff Craven's current role is Site Reliability Engineering Technical Leader.
What is Jeff Craven's email address?
Jeff Craven's email address is cr****@****sco.com
What is Jeff Craven's direct phone number?
Jeff Craven's direct phone number is (508) 877*****
What schools did Jeff Craven attend?
Jeff Craven attended Appalachian State University.
What skills is Jeff Craven known for?
Jeff Craven has skills like Troubleshooting, Cisco Ios, Internet Protocol Suite, Cisco Systems Products, Network Security, Cisco Wireless, Computer Network Operations, Network Administration, Python, Ekahau.
Who are Jeff Craven's colleagues?
Jeff Craven's colleagues are Steven Chen, Jesse Likes, Ingrid Belosa, Veronika Fresen, Lina Fauziyah, Grace John, Hsnabd Bajsge.
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