Jeff Craven Email & Phone Number

Pontiac Michigan

Built relationship with this new customer and managed a service delivery organization with a staff of 95+ who provided global support. Led contract management, budget, and finance for 100+ projects on multiple levels. Led the integration and oversight of infrastructure, applications, and SAP for ~3,000 end users in the US, Canada, UK, Brazil, and Singapore. Challenge: To prove HP capabilities and expand a one-year contract to a long-term contract.• Transitioned new account from incumbent to HP without interruptions to service or quality. • Renewed a one-year $1M contract, extending to a three-year, $17.6M contract based on outstanding performance.• Reduced HP costs 52% by leveraging resources in each of the customer locations globally.• Created a new program office to manage pricing and proposals for an average of 15 monthly projects. • Established a project management process that enabled program office to coordinate 100+ smaller projects.

Pontiac, Michigan

Led a team of seven HPE direct reports and 119 personnel who provided 24x7 support at six locations in North America as part of a $42M, 5-year contract. Managed support of mainframe, servers, and 500+ desktop applications with 14,500 end users. Managed service delivery, financials, and budget for 20 SLAs with AGCO. Challenge: Joined team during contract renegotiation, when account was in jeopardy and customer scorecard was low.• Rebuilt relationship with customer. Demonstrated leadership and HP capabilities with transformation of data centers. • Increased customer scorecard from the lowest to the highest level. • Secured a five-year, $7M contract and increased revenue by 20% annually.• Led consolidation of four plant data centers – each on different systems – into one. Migrated 1,100 applications and 400 servers – with no interruption to service delivery and total customer satisfaction.• Led a three-phase migration of some of the customer’s most critical applications to a new data center. All three phases were successful, with the third phase completed ahead of schedule.

Pontiac, Michigan

Promoted to manage new and troubled accounts following a record of success with large accounts. Navigated launch and migration of new accounts. Worked with sales teams to prepare winning proposals, and participated in contract negotiations. Provided coaching to front-line leaders during migration execution. Reviewed plans and assisted account leadership team to ensure programs were on target.Challenge: Promoted to overcome a history of 80% failure on programs in this sector.• Created a migration methodology and coached teams in the process.• Key member of the leadership team that won ~20 proposals ranging from $1-30M, and launched migrations with zero failures over a three-year period. Delivered all programs on time and within budget.

Pontiac, Michigan

Collaborated with sales team to develop a winning proposal for a $120M, five-year Nissan hosting contract. Built, led, and managed a global team of 100 to launch migration. Managed requirements analysis, specifications, development, planning, testing, launch, documentation, and support. Challenge: To migrate 400+ servers and 900 images from incumbent data centers to one EDS center in six months – without changing IP addresses or impacting business. EDS had never performed such a process on this scale.• Designed a new process for this timeline-critical project. Built a team of 100 from internal resources.• Completed migration ahead of schedule and $1.2M under budget, with no negative impact to business. Negotiated and earned an additional $1M for completion on time and under budget. Exceeded customer expectations.

Pontiac, Michigan

Managed resources, financial performance, deliverables, and contract development for the Delphi account. Built high-performance teams of program managers, engineers, systems administrators and application specialists.• Guided and led the Delphi Steering Division and managed contract development during an acquisition. • Created a new organization within Delphi to deliver the hosting contract and transform a 3000-server environment to a new hosting solution.

Auburn Hills, Michigan

Simultaneously managed two accounts. Led a server build team of 100 in a program to replace servers in five major data centers. Built high-performance teams of program managers, engineers, systems administrators and application specialists. Extensive high-level integration with the customer. Created integrated project plans to keep project on track and quickly resolve any issues.Challenge: To build 400 replacement servers and load applications prior to lease expiration schedule during a time when Daimler was starting up a new financial services company.• Assembled and led a team to remotely build a global distributed service environment, servers, network, applications and support for the start-up of a new Daimler Financial Services Company in the U.S., while simultaneously providing refresh services for the DaimlerChrysler account. Completed program on time and within budget.

Troy, Michigan

Led the business development and delivery capability center to pursue global testing business.Challenge: Grow independent testing business with clients worldwide.• Developed and led a new sales team that wrote contracts, pricing, and negotiation for global testing. Developed a pipeline to allocate resources and funding for service delivery.Challenge: To improve customer satisfaction and maintain ISO re-certification on a reduced budget.• Restructured the capability center and identified critical tasks and processes to support existing client base. Leveraged resources and reduced overall staffing by 10%.

Computer Science, Programming

Associate'S Degree, Technical Drafting & Tool Design, Vocational Education

Activities and Societies: Indoor and Outdoor Track and Field team

Bachelor Of Arts - Ba, Vocational Education

Activities and Societies: Indoor and Outdoor Track & Field Team