Jeff Crouch Email & Phone Number

Aurora, Il, Us

Herndon, Va, Us

Herndon, Va, Us

Oak Brook, Illinois, Us

IDS is a data center technology integrator and cloud services provider backed by an award-winning IT consulting practice. IDS works with a select list of industry leading technology partners to deliver custom IT solutions. Primary areas of focus are storage, data protection, disaster recovery, data analytics, virtualization, mobility, networking, servers, security, managed services, and cloud. Headquartered in Chicago, Illinois, IDS has experienced incredible growth since being founded in 2002. IDS has established a reputation of moving IT forward through solutions that provide improved efficiency, flexibility, performance and a competitive advantage.

Santa Clara, California, Us

Information Protection Architect for Veritas focusing on the data protection portfolio (NetBackup, Velocity, etc). Assist in architecting business impacting solutions and driving sales as a member of the technical field sales team covering large enterprise accounts. Act as a SME for backup and recovery and a technical trusted advisor to enterprise customers.

San Jose, California, Us

Sales Specialist in the Emerging Solutions team focusing on the NetBackup appliance portfolio. Assist in driving sales providing in depth knowledge of the NetBackup appliance family from both competitive sales and technical standpoint. Key Contributions:• Specialize in driving sales of the NetBackup Appliance family in large enterprise, enterprise, and commercial segments in the Illinois and Wisconsin territories.• Responsible for defining sales strategy in strategic accounts in coordination with primary Account Managers, Systems Engineers, and Partners.• Ensure Account Managers and Partners are trained and certified on new product developments alongside key sales plays so they can more effectively position and drive sales of Symantec solutions.• Help customers see the value of the purpose built NetBackup appliance in comparison to BYO solutions or competitor offerings.• Produce build of materials which includes defining appliance configurations, working with Account Managers to define appropriate discount levels, and producing quotes.• Orchestrate company resources to maximize sales volume and profit goals.• Build success criteria in conjunction with account teams for POC and Try and Buy opportunities.• Forecast opportunities to assess value, scope, and timing of deals and provide detail to upper management.

Chicago, Il, Us

Lead engineer for the enterprise data protection environment handling all facets including technical, team, project, and vendor responsibilities. In charge of the architecture, implementation, and support for data protection along with secondary responsibilities of storage administration. Handle engineering for all new data protection projects and introduction of any new technology in the environment. Key Contributions:• Led team to enhance the backup environment through identifying areas that need improvement from both a technical and process standpoint.• Developed new architecture moving towards utilizing NBU 5220 appliances and deduplication.• Administered multiple Symantec NetBackup domains consisting of over 30 media servers, 1000+ unique clients and 500+ TB of protected data in a SSO environment.• Lead engineer in determining future state of data protection moving into UAL new data center.• Achieved a consistent backup success rate of over 99% across all managed sites.• Led and implemented NetBackup 7.5 upgrade from 6.5 and from 5.x to 6.5.• Proactively identified cost savings such as restructuring backup licensing model which led to a $500k savings and introduced a new tape vendor resulting in over 100k savings. • Introduced monitoring ,reporting, and statistical tracking into the backup environment utilizing OpsCenter Analytics reducing administrative overhead in managing the environment . • Developed chargeback model allowing the data protection team to recover costs from projects.• Secondary responsibilities include provisioning storage on XP24K/P9500 arrays and NetApp filers involving zoning on both Brocade and Cisco switches.

Paris, Ile De France, Fr

Acted as a technical lead for the data protection environment responsible for the architecture, implementation, and management across 30+ sites in the United States.Key Contributions:• Primary administrator of the Chicago backup environment, running Symantec NetBackup Enterprise Server 5.1 on Solaris and HP-UX, consisting of over 450 clients and backing up 225+TB/month.• Management of 400+ TB of data across the United States hosted on HP EVAs.• Have achieved a consistent backup success rate of over 95% in all managed sites.• Developed consistent backup practices with NetBackup Enterprise Server 5.1x across the enterprise enabling easier management and also reducing backup failures.• Upgraded NetBackup Enterprise Server from 4.5x to 5.1x in the two largest data centers.• Introduced Data Domain deduplication into the NetBackup environment resulting in a 10x dedupe rate that allows us to keep weeks of critical backups on disk for fast recovery.• Assisted in the development of the DR plan and participated in quarterly exercises.

The Woodlands, Texas, Us

• Administered and monitored over 60 client operations involving multiple servers, storage arrays, and networking devices in a Qwest data center.• Monitored backups and performed restores using Veritas NetBackup Datacenter 3.x.• Managed and monitored servers ranging from Windows NT 4.0 to 2003, HP-UX, and Sun Solaris

Dearborn, Michigan, Us

Initial responsibility to provide 2nd level desktop support to all Ford Motor Credit end users. Rapidly advanced through roles requiring increasing responsibility from 2nd level desktop support, platform implementation analyst, involvement with DR testing, team lead, and Unix technician.Key Contributions:• Provided help desk support for HP-UX, SGI IRIX, and Sun Solaris systems platforms.• Performed file restores using Veritas NetBackup and Tivoli.• Created and administered user accounts for all Windows and OS2 Warp users.• Managed network resources with applied permissions and quarterly shared area audits.• Installed hardware and software for central office. • Performed troubleshooting on Windows NT 4.0, 95, 98, 2K, OS2 Warp 4.0, and 3270 mainframe.• Restaged user workstations and restoring data alongside new hardware and software installs.• Provided support for disaster recovery scenarios.