Jeff D. Email & Phone Number

United States

Richmond, Virginia, United States

Responsible for processing and maintaining a Bankruptcy pipeline assigned accounts which includes research, account reconciliation as well as meeting Service Level Agreements and Quality expectationsEssential Duties and ResponsibilitiesFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Responsible for maintaining pipeline and manage assigned accounts. Review of accounts includes loan level research, account reconciliation and funds processing. Follow operational policies and procedures. Understand investor guidelines for Fannie Mae, Freddie Mac, FHA, VA and all others. Meet Internal and External Service Level Agreements set based on job function. Think critically and analytically as well as communicate issues to management or senior analyst. Working directly with outside attorneys related to the bankruptcy processes. Maintain Quality Score expectations for all assigned job functions.

Greensboro, North Carolina

Birmingham, Alabama Area

Key Responsibilities Monitor call performance of team members against standards; receive input from Quality Control and Training Department; coach/mentor team members.Maintain performance records/reports of team. Review reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.Identify team members who require training in advanced topics or remedial training; Ensure that team members verify and update account information, properly code accounts and prepare documents to transfer accounts; Review requests from team members to settle accounts; approve if within authority level; refer to next supervisory level if appropriate or reject the settlement proposal. Conduct performance counseling and coaching on a periodic basis with team members; make recommendations for salary changes. Establish and maintain an environment that encourages team work and individual efforts and ethical behavior.Maintain appropriate staffing levels for team and in compliance with company policies on flexible scheduling; maintain/update time and attendance information in automated software; approve paid time off in accordance with company policies. Administer verbal and written counseling to correct inappropriate behavior and conduct.Identify violations of FDCPA/FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.Exhibit effective verbal and written communication skills to ensure flow of information up and down the chain of authority.Prepare change of status reports for employees assigned to department; prepare and document disciplinary actions; make recommendation concerning discharge of employees to AVP/Human Resources; conduct employee discharge meetings with Human Resources.Responsible for leave approval of department employees and approving hours worked for payroll of hourly employees

Knoxville, Tennessee Area

Knoxville, Tennessee Area