Jeff Dale Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Leading analytics expert on TED’s Media Team with a focus on translating data into insights & actionable recommendations that drive mission & business decision-making. Managing regular analytics reporting, forecasting.
• Increased total podcast listenership by 10%, by providing data-driven actionable recommendations to hosts and production teams
• Learned Tableau, Mixpanel, Airtable, and YouTube Analytics, to enhance data reporting and project management for the company
• Proactively created templates and dashboards in Tableau, for key stakeholders and executives to track performance health metrics, KPIs, and forecasting growth
• Supported analysts across the organization, to centralize data, combine insights, and optimize data flow
• Trained colleagues on data systems and Airtable, helping create automations, teaching pivot tables and VLOOKUP functions

New York City Metropolitan Area

• Led strategic account activities for this behavioral marketing SaaS company with enterprise clients in athletic wear, travel, apparel, skincare, and CBD industries. Created and wrote copy for website and email.
• Collaborated with a new team and technology acquired by the company and identified an opportunity to leverage with an existing client relationship, closed during an Executive Business Review with the client’s CEO.
• Identified and closed upsell opportunity with existing client relationship to expand to their UK website, and successfully implemented well under expected timeline, resulting in an additional $48k in annual revenue
• Selected to represent the Customer Success team for Diversity and Inclusion workshop, spent 12 weeks learning, which led to training team members and participation in Employee Resource Groups
• Reported directly to the Vice President of Customer Success and was selected to train and mentor new team members

• Led strategic account activities for this certification and quality management company with clients in food, pharmaceutical, cosmetic and manufacturing industries. Oversaw a portfolio of 250 clients, including.
• Maximizing new business opportunities and client relationships to improve revenue by 113%, from $938K to $2M, resulting in $500K profit.
• Identifying opportunities to increase account values and sell additional services, achieving $100K in incremental new business in 2018.
• Being selected as Safety Manager for office, conducting safety presentations and inspections, providing reporting and maintaining emergency action and risk communications plans.
• Representing SGS at industry trade shows and providing marketing support with pre-show research on target companies.

East Hanover, NJ

• I oversaw animal adoptions, reviewed applications and interviewed adoptees. I used my relationship skills to interact with adoptees and identify ideal pet matches, and managed donations and pet care. My achievements.
• Placing over 20 animals in new homes

Chicago, IL

• I managed a $1.6M account portfolio for this global provider of rigid plastic packaging components for consumer product goods. I oversaw 65 client relationships, and monitored marketing conditions, product innovations.
• Developing new client relationships, increasing site visits and building knowledge about businesses, distribution and direct customer channels.
• Exceeding the annual sales goal by 15% beyond forecast of $1.4M.
• Being selected as a key member of Salesforce implementation team to provide input on program design, resulting in improved sales forecasting, reporting and planning.

Reston, VA

• I developed account relationships and sales for this provider of IT hardware, software and consulting services. I managed accounts with state and local government agencies and in higher education, and utilized training.
• Leveraging excellent account management and selling skills to develop a $2.5M sales pipeline.
• Continually achieving sales milestones for most leads generated, largest order booked, and highest call volume.
• Becoming subject matter expert on Symantec software, leveraging my ability to identify customer needs and connect with technical solutions, resulting in $750K in new business.