Manage new client onboarding implementation process.

Created a project management plans via Smartsheet, which includes tracking deliverables, managing task assignments with automated notifications, generated reports and executive dashboard of project healthManaged multiple new client implementation projectsStreamlined workflow for new product implementation

Oversee the seamless integration of new client groups. Ensure trust and confidence are successfully conveyed by the implementation team throughout multiple phases of the client onboarding process. Support the implement team by providing guidance and direction during project plan meetings. Responsible for tracking and reporting the overall implementation department project plan via smartsheet matrix using the project health progress status and updates. Launch project plan methodology to new client implementations. Develop and launch project plan for client renewals.

Successfully guide clients, brokers and industry consultants through the new and renewal implementation process as a trusted advisor using a consultative approach to ensure employee benefits and ancillary products align with the client's vision, which is accomplished by utilizing multiple systems, tools, and platforms.

Establish, strengthen and maintain client and broker relationships within a large book of business consisting of EAP, Nurse Advice Line, and Behavioral Health Carve-out clients of all sizes and across various industries.Support additional Nurse Advice Line and LIfestyle Management Clients. Recommend services and courses of action to increase utilization and perceived stakeholder value, in order to raise overall client retention rate and generate additional revenue. Create custom SalesForce reports to analyze book of business, examining service failures, underwriting data, recent broker or personnel changes, renewal dates, and industry, to identify at-risk status.Deliver orientations and promote services at employee health fairs to raise awareness, communicate value, remove stigmas, and build employee enthusiasm for EAP benefits.