Jeff Doden Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

 Oversees Field Ops core business and event calendar, VIP events & curation, retail stores, and national resources Ensures top 100 events are executed & measured, maximizing GMS, Customer & Employee NPS and other KPI’s Works cross-functionally with other departments on top event project and go-to-market planning, including: Customer Service, Fraud, Trust and Safety, Marketing, Partnerships, Social Media, Fulfillment, and Product Oversees national expense budget of $11 million with over $130 million in sales annually Manages team of 85+ consisting of multiple teams of both people managers and individual contributors Increased profitability of top events by 32% by process improvement implementation, and expense/staffing reduction. Led mobile fulfillment initiatives that resulted in a 40% decrease in contact rate to SH call center Executes onsite activations for partnerships at Staples Center, T-Mobile Arena, SH Center, and other top venues Liaison with partners at MLB, NBA, NFL, NHL and NCAA universities providing ticketing and event day support- Operating Systems: Windows, Mac. Software: MS Office, CRM: Siebel, FreshDesk. Tableau, Qualtrics, QuickBooks. SQL. Conversational Spanish skills.

Greater Chicago Area

• Oversees Field Operations throughout the Midwest for StubHub including retail offices in Chicago and Detroit• Manages multiple teams of both people managers and individual contributors who execute against key business objectives.• Oversees regional budget of over 1.2 million annually and P&L including ticket sales and outsource charges.• Leads Field Ops group that reports on customer satisfaction KPI’s and recommends strategic change

Greater Los Angeles Area

• Served as administrative lead, handled escalations, a liaison to corporate office & other branches• Maintained event calendar, scheduled staff, researched venues and events to plan coverage• Acquired new customers, both buyers and sellers, and established and maintained relationships• Served on various committees with corporate office to improve communication for remote offices• Oversaw and trained all part-time staff and purchased and maintained all office supplies• Lead and coordinated remote office celebration for StubHub.com’s 10th anniversary• Served on CEO’s team and helped lead the initiative to create a company intranet site• Coordinated and traveled to a wide array of regional and national events around the country

• Facilitated and oversaw last-minute ticket transactions for multiple events in the LA area• Acted as account manager to both buyers and sellers, and established and maintained relationships

Facilitated and oversaw last-minute ticket transactions for multiple events in the LA areaDistributed and placed event tickets on consignment and updated inventory of LA area ticketsWorked with both buyers and sellers to ensure smooth transactions and sales

Served as the hub of organization and dealt directly with board members, writers, and producersMaintained box office ticket and reservation system during eventsConducted and maintained company payroll, invoicing, annual funds and accounts

• Served as the hub of organization and dealt directly with board members, writers, and producers• Maintained box office ticket and reservation system during events• Conducted & maintained company payroll, box office ticketing and reservation system, invoicing, annual funds

Hogan Knows Best Season 2 - VH1 Hogan Knows Best Season 3 - VH1The Fabulous Life Presents: My Big Fat Fabulous Wedding - VH1 Scheduled and oversaw post-production for multiple projects simultaneously; including 10 edit bays, 15 digitizing stations, post production PA's, and editorsHired and managed staff of over 30 production assistantsWorked with insurance company on COI's, Worker's Comp, and other claimsCoordinated, maintained, and scheduled equipment and media for all shoots for multiple projectsActed as a point person for all outside vendors; including building/company, production, website, rental companies, and freelance employees

Directed and served Urban Central area employees with payroll problems and services.Assisted in weekly payroll functions for one of Florida's largest school districts.Performed weekly edit of paychecks to ensure accuracy prior to printing of paychecks.

Assisted Director of Station Relations with writing and editing of public service announcements Served as Promotional Items Coordinator, met with vendors and secured give-away itemsServed as Finance Coordinator, assisting director with invoices and charitable requests