Jeferson Dummer Da Silva Email & Phone Number

Auckland, New Zealand

• As application specialist, I led the support team in the modules of accounting, financial management and tax requirements/obligations of two large systems for car dealerships/ automakers (APOLLO/BRAVOS).• Responsible for supporting the company's largest customers.• Queried SQL databases to help clients understand information integrations• Drove application improvements by working with internal Product/Engineering team.• Acted as a central reference and information source, providing guidance and assistance in the system project decision-making process.• Served as the technical leader on evaluations and installations of systems, promoting the LINX portfolio and post-purchase applications support, ensuring the product is effectively meeting or exceeding anticipations.• Elaborated test scenarios and test steps, as well as executed smoke, system and user acceptance testing.• Facilitated test planning and user acceptance testing.• Technical and functional documentation maintenance. • Diagnosed and troubleshooted LINX’s systems processing problems and applied solutions to increase company efficiency.• Prepared monthly status reports for the Applications Manager.• Provide suggestions for business process or product improvements, new products, and promotion of sales/support methods.• Developed and conducted workshops, educational seminars, applications and general product presentations as appropriate at local and national technical meetings when authorized.• Attended training programs to deepen professional skill set and assisted in training fellow analysts on existing and new training programs.

Porto Alegre, Rs Brazil

• Responsible for providing technical support and troubleshooting software applications.• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Ensure compliance with the documented software processes and procedures throughout the life cycle of software products.• IT help desk tickets management and tasks prioritizations.• Develop scripts for database stored procedures and views as well as SQL queries.• Identified and evaluated inefficiencies and recommending optimal business practices, and system functionality and behavior.• Taken responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.• Developed functional specifications for use by system developers.• Liaison between business owners, users and IT teams to ensure the functionality of the applications under the role and associated applications were maintained to a level that enabled the business to function.• Responsible for maintaining functional and user system documentation and Help Desk knowledge database, as well as playing as the 2nd level trouble shooting.• Specify test scenarios and plans, and conducting quality assurance and acceptance tests with key-users, as well as providing training for new Support analysts and Test analysts. • Specified test scenarios for functional tests (Test Cases and Test Plans)• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Montenegro, Rs Brazil

• Performed exploratory testing on web applications.• Participated in writing, reviewing and implementing software development test plans.• Wrote and executed SQL scripts to extract data from the database, using Microsoft SQL Server Database and Oracle PL/SQL Developer.• Specified test scenarios for functional tests (Test Cases and Test Plans) and conducted quality assurance and user acceptance.• Taken responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system.• Estimated, prioritized, planned and coordinated testing activities.• Liaise with internal teams (e.g. developers and product managers) to identify system requirements• Collaborated with clients from concept through final delivery of product or service.• Reviewed and analyze system specifications.• Worked with cross-functional teams to ensure quality throughout the software development lifecycle.