Jeff Dunn Email and Phone Number

Verify order slips with products loaded in van/truck.Inspect vehicle in the morning before going out on your runsVerify order with customer before signing order slipReturn back any parts customer no longer needs at that time.Help other drivers as needed in loading and verifying order.

Taking calls and processing orders from customers. Follow up with any customer issues and look for resolutions. Help guide therapist or company representatives that have questions on our products and how they work in the area of Lymphedema. Work in the ERP system for the processing of orders. Help the field sales reps with questions or research on customers as needed. Also help in the logistics area when needed and some in Quality Control.

Monitor the networks. Contact customer via phone, email. First line in trouble shooting any issues that come up. Put in changes that are created on a non-stop Tandem System when needed. Create tickets on Change Management (CM) system for tracking and follow through with other areas of the company.

Pick up, delivery, order accuracy, and help maintain warehouse

Responsibilities include extensive call center and client facing interactions in areas such as operation support, financial transaction support, customer support, and data support. Took phone calls and used system tools to create and update trouble tickets on problems ranging from client account inquiries or fund movements; to providing support on a variety of Automated Teller Machine related services. Performed daily maintenance on the Connex system which was from customer request on changes to make to their Automated Teller Machine or general software.On-call 24/7 support to make changes as needed if problems were found by the company's support group. In addition to daily service call center duties, also part of additional efforts such as proactive customer phone calls to test ahead of time, calls to monitor timely support items, and after-the-fact follow up calls to provide customers with a high quality service; who loaded and unloaded airplanes and trucks before every run and helped in general duties around the warehouse

I worked with FNIS from 1993 to 2009. In that time I worked in Operations Support, Certification Testing, Customer Support, and Database Analyst. In each department I worked with customers both external and internal. I was on call 24X7 in my Database job and worked on three different networks that I would make changes on the Connex Advantage System. In operations I worked with and monitored for the companies biggest customers (Star Network and COOP Network). In certification testing I tested for our second biggest customer in COOP Network. In Customer Support I was helping our most demanding and biggest customer in COOP Network. Working with issues and problems is what I liked doing and enjoyed helping people get the problems resolved.

Administration Office and assigned to Customer Support ServicePerformed general filing, typing required forms needed for the taskPerformed supervision of three personnel