Jeff Edelson Email & Phone Number

Tampa/St. Petersburg, Florida Area

Built a highly motivated, well organized, and technically competent team of IT professionals with a focus towards providing service to over 700 associates within a 1.4 billion dollar healthcare company (110,000 members). IT Operations is continually ranked by the business units per an annual IT survey as the highest performing of the three IT teams within the company.• Provide leadership, direction and mentoring to a team of twelve associates responsible for HP-UX Servers / MS Windows Servers, Universe and SQL databases, account security, EDI file processing, Cisco / Avaya phones, Xerox high-speed printers, end user hardware / software support, Telecom, SOX audits, and Help Desk support.• Developed and implemented IT infrastructure disaster recovery procedures. Have made sure that every procedure is tested and documented. Successfully coordinated six complete disaster recovery tests which included the recovery of numerous servers, databases, applications, network, phone system and workstations.• Developed Service Level Agreements with the business to define reasonable expectations and significantly reduce follow up calls by associates.• Implemented cross training across all positions to make sure each critical task can be performed by multiple team members. This has resulted in all critical activities being performed when they are required and meeting our service level agreements on a monthly basis over 99% of the time.• Coordinated the relocation of our Orlando office in regard to all aspects of the IT infrastructure. The new office opened on-time, without any IT related issues.• Established hardware inventory procedures to account for the status, location, and obsolescence of all workstations and laptops. • Monitor all service contracts and monthly data processing / telecom vendor invoices to make sure services are not interrupted.• Manage a budget of over one million dollars annually.

Tampa/St. Petersburg, Florida Area

Took on additional responsibilities after the former IT Operations Manager left the company. Continued to perform the tasks required for the role of UNIX and Database Administrator.• Provided direction, guidance and monitoring for the two other IT Operations associates.• Instrumental in providing a smooth transition of key business processes during a critical time period within the department due to the departure of a longtime associate. Identified all EDI and security related tasks, documented them, mapped out a schedule, and trained the position’s replacement.• Oversaw SOX procedures and compliance for our servers so that all audit requirements were met.

Tampa/St. Petersburg, Florida Area

Maintained the Universe / Informix databases, HP-UX servers, Rightfax server and various applications. Responsibilities included, OS and application upgrades, server hardware upgrades and installations, patching, configuration, system monitoring, performance tuning, security, backups, disaster recovery, and working directly with vendors.• Performed numerous successful disaster recovery tests for the HP-UX and Rightfax servers. This included creating step by step instructions for the recovery procedures.• Researched, recommended and implemented extensive security related changes on all UNIX servers. Created scripts to monitor these changes that in turn caught corporate initiated security probes.• Developed and submitted a proposal on my own initiative to replace an HP T520 server with an HP rp5470 server. This resulted in a $70,000 savings to the company over five years.• Maintained a relationship with vendors that resulted in improved service at a reduced cost.

Sarasota, Florida Area

Developed technical reference, training, and marketing material. This included a complete volume set of the Silicon Graphics server / workstation product line (ten books), three reference guides, four training manuals, marketing material (posters and pamphlets) and content for the company website.• Managed the Documentation Development Department with a staff of up to seven.• Met project’s six month due date to create a series of manuals that were used as training material for Field Engineer training classes that the company provided.• Fostered an environment of open communications that led to a free flow of creative ideas which in turn improved marketing and other material.

Binghamton, New York

Supported over 40 members of various Hardware Engineering departments by performing basic system administration tasks on SUN Microsystems Servers and Workstations.• Trained new Engineering Technicians to archive data, backup the servers, create magnetic media data submittals, print, and perform basic server administration.• Developed BASIC programs and shell scripts to automate repetitious tasks, which resulted in considerable time savings with System administration and data conversion.• Interacted with vendor technical support personnel to trouble-shoot and solve hardware / software problems to keep server downtime to a minimum.

Bachelor'S Degree, Industrial Technology

Associate'S Degree, Computing Graphics Technology