Jeff Engle Email & Phone Number

Still figuring things out...it's all about CHANGE!

Greater Philadelphia

Manage the Radian Learning and National Training team. Participate in Radian Mentor program, Learning Governance Council, and Client Delivery Team.Contribute to and participate in annual compliance audits and Radian's Corporate Responsibility reporting.

Philadelphia, Pennsylvania, United States

Virtual Training Operations Director at Radian Group, Inc, working with our customers all over the country through webinars, virtual and on-demand learning, and marketing. Focus on Radian National Training's team development through project management, administration of our learning management system, reporting, analytics, marketing and communications..

Philadelphia, Pennsylvania

Philadelphia

Virtual Training Lead at Radian Guaranty working with our customers all over the country through webinars. Train mortgage underwriting materials and basics of the mortgage banking industry through both private and public webinar sessions. Consult with our Account Managers to schedule and coordinate new trainings. Collectively work on new training and.

Greater Philadelphia Area

• User Acceptance Testing Analyst for Radian's Modernization Project.
• Worked and tested in both the Waterfall and Agile Methodologies
• Primary tester and Use Case writer for the PolicyCenter/PAS underwriting system
• Partner closely with Business Analysts to process newly written Features and User Stories during Sprint work
• Led testing sessions with groups ranging from five to 15 testers and business users
• Facilitated training sessions with executives, system users and testers in new PolicyCenter system

Greater Philadelphia Area

• Worked in the Special Investigations Department, Triage Investigations, and in the Dispute Resolutions Department
• Reviewed other investigators’ files in a supervisory role to ensure quality of work is at a high level
• Audited files to determine quality of underwriting as performed by the lender
• Contributed to escalation calls with senior management
• Helped create Job Aides and led training sessions to assist with daily workflow

Wilmington, DE

• Oversaw team of four underwriters and contributed directly to upper management
• Trained new associates in all underwriting procedures
• Provided input to help determine lending authority increases as well as overall progress of each individual
• Monitored the team’s daily workload to ensure all work was done in a timely manner
• Communicated with mortgage brokers nationwide in order to efficiently manage each file and ensure that the customer’s expectations were met and quality customer service was provided

Trevose, PA

• Reviewed and approved preliminary mortgage applications
• Communicated with both external and internal sales teams to ensure that customer’s needs were met and exceeded
• Contributed to “Synergy Committee”, which was formed to create a more positive and smoothly flowing work atmosphere within branch
• Led training sessions for team members regarding guidelines and operating systems
• Acted as a catalyst in developing company’s automated underwriting system and trained other associates to utilize the technology

Bachelor'S Degree, Psychology

Psychology

Master'S Degree, Elementary Education And Teaching, 4.0

Elementary Education