Hospitality professional with comprehensive customer service experience. Background showcases proven leadership skills by way of consistent promotion to positions of increased responsibility. Accomplished in problem solving, expense reduction, guest satisfaction, and leadership. Over ten years of experience in private residence club, hotel and resort.Looking to Obtain a position at a luxury full service resort that allows me to contribute my past experience while continuing to learn and grow within my chosen field of hospitality. Thorough understanding of standards and requirements including Forbes Five-Star and AAA Five Diamond standards for service. Motivated in learning new programs and the ability to master them quickly to teach others. Team player in every aspect. Outstanding client relations that have led to trust and confidence in my abilities to deliver. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent, thrive in deadline-driven situations. Excellent team-building skills and a competent leader. Specific skills include: All Microsoft Office Products, Apple computer training, contract management, customer relations, macros, maestro, marketing, meeting facilitation, networking, outside sales, property management, proposal writing & internet savvy.