Jeff is a retired Principal with Deloitte Consulting LLP. In retirement he remains an active Board Advisor, business relationship manager, and retailer. At Deloitte Jeff spent over 35 years working with companies to improve their business performance. He focuses on operations improvements, business process transformation, technology strategy and large scale program execution.In the many years serving Automotive companies, Jeff has lead a number of initiatives in aftersales, dealer operations, sales and marketing, and order to delivery.Jeff co-authored the CIO survey for the Original Equipment Supplier Association and led Deloitte’s Global Benchmark Study focused in the area of Service and Parts Management.From 2006 thru 2020, Jeff held the role of Lead Consulting Principal at strategic accounts in the automotive and industrial sectors.In addition to his client facing role, Jeff lead the Customer Experience industry offerings for Manufacturing.Other leadership activities/committees:Leading Deloitte’s Global Benchmark Study focused in the area of Service and Parts Management.IT Strategic Information Systems Planning Methodology Packaged software implementation methodologyManufacturing Practice IT leaderCentral Region IT Practice LeaderManufacturing Enterprise Applications Practice Leader Central Region Oracle/Peoplesoft Practice leaderB2B Alliance leaderPartner/Principal Candidate CommitteeHR Advisory CommitteeCo-Author Mid Range Systems ReportInterlog Keynote speaker – “The Service Revolution”Co-Lead Firm’s annual OESA CIO surveySpecialties: Global strategic IT initiatives, business process transformation, Manufacturing software package implementation Application architecture, ERP software selection and integration strategy.Strategic Information Systems Planning .IT capability maturity assessment: