Jeff Harrison Email & Phone Number

Performed a number of Change Management roles including protecting critical applications and infrastructure from unplanned impacts as part of a team of 8 people, as both a Change Consultant and Team Manager. Responsible for - driving change compliance, identifying change conflicts, scheduling major programs of work at optimum times and communicating system outages to users.I was chosen to represent Change Management on Telstra’s company-wide IT Transformation Program.The major projects I worked on included - successfully delivering a new customer management and billing platform, an infrastructure upgrade with 150 changes incurring no unplanned customer impacts and an upgrade of hundreds of production boxes which was delivered on time.

Co-ordinated the testing of system software releases for compatibility with existing user desktops including - creating test scripts, ensuring the test environment was correct and sourcing business testers. I organized successful testing for a number of major programs including - the Y2K Project and a new workstation build deployed across Telstra operations.

Responsible for transitioning 4000 users to a new fault reporting system (Service Plus), as a consultant and then as the National Implementation Manager. Accountable for ensuring that site readiness activities were completed prior to deployment including:. developing training plans and sourcing venues. identifying sites, users and issuing them with system logins. organizing pc upgrades to meet new system requirements. chairing post implementation meetingsI completed all major site readiness tasks prior to deployment and organized workshops with users, site management and unions to resolve initial concerns with the new system.

Before moving into project management, I performed a number of roles involving direct contact with customers as an Account and Sales Consultant and later as a Team Manager. Duties included managing teams that answered consumer and business sales and account enquiries, selling small business telephone systems and conducting staff performance reviews.During this time my teams consistently met sales and phone answering targets and the lead time for new telephone connections was reduced, due to a new process I put in place.

Itil Service Mangement Essentials Foundation Certificate, It Service Management

Diploma Of Business (Management), Marketing

Diploma Of Export Management

Csia Excellence Workshop, Providing Excellent Customer Service, Completed