Jeff Harrison Email & Phone Number

Melbourne, Victoria, Australia

I am responsible for technology based downtime in the retail contact centres of CBA. Specifically, my team represent the contact centre as both the first port of call and ongoing guidance during major and minor incidents impacting our ability to serve customers in an effective manner. My team and I are also responsible for ongoing work to reduce technology based downtime within the contact centre, assisting at both an individual level and working to collate, propose and assist in the deployment of fixes to systemic issues.

Melbourne, Australia

I lead a team of motivated mortgage lenders to provide an outstanding customer experience in every interaction!My responsibilities are primarily around building the capability of my staff in providing outstanding customer service, holding quality needs based sales conversations and managing multiple telephony metrics as well as managing administrative tasks and managing risk within my team - all within the Home Lending space.My role involves many skills, including; direct report people management, stakeholder management, business and data analysis, administrative organisation, a healthy risk culture and forward planning with my team.

Melbourne, Australia

I am currently responsible for a team of 10 casual Customer Service Representatives, specialising in Personal Loans.My responsibilities are primarily around building the capability of my staff in providing outstanding customer service, holding quality needs based sales conversations and managing multiple telephony metrics as well as managing administrative tasks and managing risk within my team.My role involves many skills, including; direct report people management, stakeholder management, business and data analysis, administrative organisation, a healthy risk culture and forward planning with my team.

Melbourne, Australia

As a inbound CSR, my primary responsibilities are receiving calls from clients and answering their questions, queries and inquiries whilst providing an outstanding customer experience befitting the bank that holds the top position in the Roy Morgan Customer Experience Survey. Whilst answering multiple queries it is my responsibility to ensure that I am looking for opportunities to enhance my customers financial well being through needs based sales conversations and providing solutions to better their financial position.My area of specialty is Personal Loans, which involves managing personal lending applications from end to end in addition to relevant cross sell and general inquiries related to our consumer finance products and I am considered a Subject Matter Expert in this area.

As a CSR at a Telstra Licensed Store, my primary responsibilities were to assist customers in a variety of queries related to Telstra products and services.Primarily a sales based role, whilst assisting customers with general inquiries, responding to billing based queries with solutions for other telecommunications products such as mobile phone plans, as well as fixed line and fixed and wireless broadband offerings.I also fulfilled the role of 'Tech Expert' where I would handle the more technically demanding issues our customers brought to store and was also responsible for the management of the Visual Merchandising in our store.

Education record

Education record