With a team of five direct reports, I led the supervision of various departments including warehouse distribution operations, production, sales, distribution - customer advocates, human resources, accounting, maintenance, administration, and service management. Our primary focus was on healthcare, and we made daily calls to major healthcare systems across Utah and certain areas of Wyoming.As the General Manager, I actively engaged with all key accounts, ensuring regular contact to review contracts and evaluate performance, all while nurturing strong relationships and driving business growth. Notably, I developed and maintained robust connections with esteemed institutions such as the University of Utah Hospital Group, HCA Mountain Star Division, Steward Group, and the VA Hospital, fostering mutually beneficial partnerships.Fostered a positive and safe environment by enforcing compliance with infection prevention, food safety, employee safety, OSHA regulations, and other legal requirements. Led the recruitment and development of a team, ensuring talent succession planning and employee engagement. Ensured complete customer loyalty and satisfaction by cultivating robust and lasting partnerships with every client, resulting in a 100% year over year retention through acquisition. Proactively recognized prospects for expanding product and service offerings, contributing to a remarkable 9% year-over-year revenue growth. Effectively navigated the acquisition process, engaging with each customer individually, and skillfully renegotiated 33% of the business into renewed contracts. Conducted comprehensive operational audits to maximize financial performance, boost productivity, and promptly communicated any forecast discrepancies to regional and divisional management. Achieved impressive year-over-year annual growth of 9%, increased productivity by 33%, and surpassed EBIDTA forecast and plan by 5.1%.

Oversaw day to day operations of two industrial plants, and also including production scheduling, inventory management, quality control, while ensuring adherence to production targets and quality standards. Managed a team of 160 associates, providing guidance, training, and support to drive performance and achieve operational goals. Collaborated with cross-functional teams to develop and implement process improvement initiatives, resulting in streamlined workflows and enhanced operational efficiency. Implemented lean manufacturing principles and drove continuous improvement projects. Negotiated with vendors and suppliers for timely and cost-effective procurement. Implemented a standardized production monitoring and training program which helped streamline employee efficiencies by 24% in one plant and 5% in the other. Developed a safety program and culture reducing EMOD score from above 2.0 to below 1.0 surpassing industry standard. Created a leadership training initiative by fostering a culture of learning and development. Developed and promoted one Senior Manager, three mid-level managers, and multiple leads. Maintained relationships with stakeholders, customers, and regulatory agencies to ensure compliance with standards and regulations.

Directed plant operations for Cintas, formerly G&K Services, overseeing a team of 100+ employees, including managers, supervisors, leads, and engineers. Developed and implemented strategies to improve production efficiency, reduce waste, and minimize downtime. Implemented lean manufacturing principles to drive continuous improvement and developed 5S teams and processes to create a lean culture. Collaborated with cross-functional teams to ensure smooth production flow and adherence to quality standards. Successfully introduced new products and production lines. Monitored key performance indicators (KPIs) and implemented corrective actions to meet production targets and cost objectives. I was recognized for consistently exceeding production financial targets at G&K Services, receiving commendations for outstanding performance in 2011, 2012, 2013, 2014, 2015, and 2016.  Ensured compliance with safety regulations, conducted safety audits, and implemented corrective measures, reducing TCIR rates from 8.0 to below 2.0. Conducted performance evaluations, provided coaching and mentoring, and fostered a culture of accountability and continuous learning within the plant. Developed and promoted two maintenance managers, three production managers, one supervisor, and multiple leads. Introduced a just in time inventory process reducing days on hand inventory 30 days to less than 7 days on hand.

Oversaw six exceptional service delivery areas, ensuring high customer satisfaction, and fostered employee engagement. Effectively handled route management, fleet operations, service contracts, safety protocols, sales initiatives, growth strategies, and the supervision of Delivery Service Representatives.

Merchandising Manager responsible five locations; Salt Lake City metropolitan area, Draper, Ogden, Twin Falls, and Boise Idaho. Optimized supply and demand dynamics for both new and used inventory, effectively minimizing daily inventories. Collaborated with sales and service departments to control inventory costs through workflow projection and cost analysis. Successfully led a production team while ensuring superior customer satisfaction.

As production manager, supervised and effectively directed a team of 40-50 employees in a manufacturing setting, ensuring optimal daily productivity, adherence to schedules, streamlined work flow, strict adherence to safety protocols, and consistent delivery of high-quality outcomes.

As Transportation and Production Manager, successfully established and led a transportation department across Utah, Idaho, and Las Vegas markets. Effectively managed warehouse production operations, while prioritizing employee engagement, productivity, quality control, safety measures, and overall customer satisfaction.