Jeff Johnson Email & Phone Number

Greater Denver Area

Provides Tier 1 and Tier 2 support for a wide range of service offerings, products, and applications over voice and desktop support.Installs, maintains, and support computer software on desktop computers following defined processes, procedures, and methods for various state agencies such as, CDPS, DOC, CDHS, and CDOT. Create and submit help tickets such as network, security, server, and desk side for end users. Will monitor certain tickets and may also escalate ticket to higher tier support if necessary.

Greater Denver Area

Oversee billing, equipment, and technical support issues for 60 Corporate, Public Sector, and Business customers.Address and resolve customer product complaints empathetically and professionally.Work with both local and national sales and project management teams to ensure customer satisfaction with equipment and pricing.Perform software diagnostics, network tickets, and Tier 1 troubleshooting on Sprint wireless devices.Generate billing, inventory, wireless usage, reports within Microsoft Excel.

Greater Denver Area

Effectively managed a high-volume of inbound customer calls and chat requests.Addressed and resolved customer product complaints, service issues, and served as retention to save customers from leaving Sprint.Handled requests from Sprint Direct and Indirect dealers via Chat Support. Consist of rate plan changes, device activation, billing support, technical support, applying and removing services.Reviewed technical documentation and procedures.Identified and solved technical issues with a variety of diagnostic tools.

Greater Denver Area

*Handled inbound sales calls for Oreck Vacuum Cleaners and Life Line Support.*Provided customer service support with troubleshooting vacuums and air purifiers.*Outbound calls to recent customers to ensure quality and satisfaction of Oreck products.