• Lead the architecture and deployment for Avaya’s first new Microsoft Azure based cloud environment that migrated a 12,000 agent contact center with a major retail company from their antiquated on-premise environment.• Coordinated with teams around the world to re-architect aspects of Avaya’s new Microsoft Azure environment that needed improvements to meet the customer needs.• Presented training on Session Border Controller Remote Worker Security to over 100 people at Avaya’s User… Show more • Lead the architecture and deployment for Avaya’s first new Microsoft Azure based cloud environment that migrated a 12,000 agent contact center with a major retail company from their antiquated on-premise environment.• Coordinated with teams around the world to re-architect aspects of Avaya’s new Microsoft Azure environment that needed improvements to meet the customer needs.• Presented training on Session Border Controller Remote Worker Security to over 100 people at Avaya’s User Group Conference.• Lead the technical team that moved a large transportation company’s entire communication system of 13,000 users to Avaya’s cloud based virtualized environment.• Succeeded as the Enterprise Architect for global companies in healthcare, insurance, shipping, and the automotive industry to transition to new virtualized telecommunications environments. Show less

Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future architecture.• Used current state drawings to create the architecture planning for the immediate future which lead to the three year architecture plan and technology roadmap.• Focused a reliability study to analyze the critical application servers to prepare for fail over testing.• Improved traffic data collection process by replacing a manual task with an automated tool which increased the… Show more Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future architecture.• Used current state drawings to create the architecture planning for the immediate future which lead to the three year architecture plan and technology roadmap.• Focused a reliability study to analyze the critical application servers to prepare for fail over testing.• Improved traffic data collection process by replacing a manual task with an automated tool which increased the frequency of data collection with minimal manual effort.• Wrote a Python script to analyze the traffic data and draw a time based load graph to visually monitor traffic load during the customer’s peak season. Show less

Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future architecture.• Created current state drawings and understanding to form a baseline for the going forward architecture.

Collaborated with Account Teams to set architectural direction for customers and increase sales while engaging as an architectural sales engineer using Salesforce.com for tracking. • Managed team of Solution Architects that presented the architecture and solution recommendation to win $3 million contract at a hospital network in VMware environment.• Trained sales engineers in the VoIP and SIP Architecture best practices to create correct sales and deployments for the customers.

Created Telecommunications Solution Architectures while leading teams for global deployments of up to 80,000 people with Unified Communication and Contact Centers.• Organized the Advanced Solution Architecture team to build Reference Architecture Documents within Visio, reducing design time, resulting in faster implementation.• Established Global Subject Matter Expert teams to present architectural level training to architects, sales, and services, becoming a benchmark for consistent… Show more Created Telecommunications Solution Architectures while leading teams for global deployments of up to 80,000 people with Unified Communication and Contact Centers.• Organized the Advanced Solution Architecture team to build Reference Architecture Documents within Visio, reducing design time, resulting in faster implementation.• Established Global Subject Matter Expert teams to present architectural level training to architects, sales, and services, becoming a benchmark for consistent deployments.• Supported Client Principals to scope, price, and describe Solution Architecture and Professional Services, creating accurate Statements of Work (SOW) and pricing.• Worked to build the Advanced Solution Architect team from start up into a team that was 10% of the Avaya Professional Services revenue. • Presented session on Mobility Clients (iOS and Android) at International Avaya User’s Group to 100 people, increasing understanding of options for the mobility clients.• Designed integrated solutions for PC, Mac, iOS and Android clients connected through SIP Session Border Controller and firewall, providing easier remote access. • Coordinated with design and implementation teams, project management, and the customer to complete SIP Unified Communication and Contact Center deployments.• Synchronized team building and team band for 100 person global ASA conference, increasing overall bonding and providing active communication going forward. Show less

Collaborated with product management to ready a product for market by selecting customers, managing the installation, adding production users, and coordinating with development to assure a successful product release.• Coordinated the 25+ site Product Introduction program including sites in Europe, Asia Pacific, and North America, resolving issues before the project release. • Met with customers and presented sessions at Avaya Users Group meetings, increasing the viability of the… Show more Collaborated with product management to ready a product for market by selecting customers, managing the installation, adding production users, and coordinating with development to assure a successful product release.• Coordinated the 25+ site Product Introduction program including sites in Europe, Asia Pacific, and North America, resolving issues before the project release. • Met with customers and presented sessions at Avaya Users Group meetings, increasing the viability of the product and improved sales. Show less

Coordinated the delivery of software from development groups across the world in both Linux and Windows, creating the production software and release notes. • Finalized the product with the full release team during the “end game” period, leading to a quality product and on-time release.• Collaborated with a technical writer to write the first usable installation instructions for a product, providing a successful installation process.

Development and System Integration Directed a team of seven that redesigned installation, upgrade, migration, and backup/restore. Changed the upgrade procedure from one that required a trained technician to a process that a customer could complete.

Development and Tier IV Field Support Supported a product at the Tier IV (development) level. Determined software patch contents and coordinated with development to resolve customer impacting issues.