Jeff Johnson Email & Phone Number

Greater Denver Area

• Lead the architecture and deployment for Avaya’s first new Microsoft Azure based cloud environment that migrated a 12,000 agent contact center with a major retail company from their antiquated on-premise environment.
• Coordinated with teams around the world to re-architect aspects of Avaya’s new Microsoft Azure environment that needed improvements to meet the customer needs.
• Presented training on Session Border Controller Remote Worker Security to over 100 people at Avaya’s User… Show more
• Presented training on Session Border Controller Remote Worker Security to over 100 people at Avaya’s User Group Conference.
• Lead the technical team that moved a large transportation company’s entire communication system of 13,000 users to Avaya’s cloud based virtualized environment.
• Succeeded as the Enterprise Architect for global companies in healthcare, insurance, shipping, and the automotive industry to transition to new virtualized telecommunications environments. Show less

Colorado

• Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future architecture.
• Used current state drawings to create the architecture planning for the immediate future which lead to the three year architecture plan and technology roadmap.
• Focused a reliability study to analyze the critical application servers to prepare for fail over testing.
• Improved traffic data collection process by replacing a manual task with an automated tool which increased the… Show more Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future.
• Improved traffic data collection process by replacing a manual task with an automated tool which increased the frequency of data collection with minimal manual effort.
• Wrote a Python script to analyze the traffic data and draw a time based load graph to visually monitor traffic load during the customer’s peak season. Show less

Colorado

• Advanced Solution Architect for Avaya Private Cloud Services customers focusing on future architecture.
• Created current state drawings and understanding to form a baseline for the going forward architecture.

Thornton, CO

• Collaborated with Account Teams to set architectural direction for customers and increase sales while engaging as an architectural sales engineer using Salesforce.com for tracking.
• Managed team of Solution Architects that presented the architecture and solution recommendation to win $3 million contract at a hospital network in VMware environment.
• Trained sales engineers in the VoIP and SIP Architecture best practices to create correct sales and deployments for the customers.

Westminster, CO

• Created Telecommunications Solution Architectures while leading teams for global deployments of up to 80,000 people with Unified Communication and Contact Centers.
• Organized the Advanced Solution Architecture team to build Reference Architecture Documents within Visio, reducing design time, resulting in faster implementation.
• Established Global Subject Matter Expert teams to present architectural level training to architects, sales, and services, becoming a benchmark for consistent… Show more Created Telecommunications Solution.
• Established Global Subject Matter Expert teams to present architectural level training to architects, sales, and services, becoming a benchmark for consistent deployments.
• Supported Client Principals to scope, price, and describe Solution Architecture and Professional Services, creating accurate Statements of Work (SOW) and pricing.
• Worked to build the Advanced Solution Architect team from start up into a team that was 10% of the Avaya Professional Services revenue.

Westminster, CO

• Collaborated with product management to ready a product for market by selecting customers, managing the installation, adding production users, and coordinating with development to assure a successful product release.
• Coordinated the 25+ site Product Introduction program including sites in Europe, Asia Pacific, and North America, resolving issues before the project release.
• Met with customers and presented sessions at Avaya Users Group meetings, increasing the viability of the… Show more Collaborated with product management to ready a product for market by selecting customers, managing.
• Met with customers and presented sessions at Avaya Users Group meetings, increasing the viability of the product and improved sales. Show less

Westminster, CO

• Coordinated the delivery of software from development groups across the world in both Linux and Windows, creating the production software and release notes.
• Finalized the product with the full release team during the “end game” period, leading to a quality product and on-time release.
• Collaborated with a technical writer to write the first usable installation instructions for a product, providing a successful installation process.

Development and System Integration Directed a team of seven that redesigned installation, upgrade, migration, and backup/restore. Changed the upgrade procedure from one that required a trained technician to a process that a customer could complete.

Westminster, CO

Development and Tier IV Field Support Supported a product at the Tier IV (development) level. Determined software patch contents and coordinated with development to resolve customer impacting issues.

Ms, Telecommunications

Bs, Electrical Engineering

Activities and Societies: Theta Chi Fraternity Eta Kappa Nu