Business Support Manager
CurrentCoordinate performance management efforts of 9 locations to meet customer expectations, increase company profit, and improve inventory management.Organized metrics and guided strategies to help Area increase average, annual gross margin at rates of +1.8%, +2.3%, +1.3% in the past three fiscal years.Lead efforts on merchandising practices to improve customer access to products, revising layout to promote impulse purchases, and rationalizing vendor base to expand tier-compliance, enhancing profit.Drive retail strategy to improve overall customer service metrics (on-time delivery; account retention)Design and implement training for associates to enhance the customer experience by refining business processes and growing product knowledge.