Monitor and responds to IT support requests from Social Security employees. Maintain records of every communication transaction in call tracking system, problems and remedial actions taken, next steps and contacts to resolution. Assisted Social Security staff with hardware and numerous proprietary Social Security programs. Created, modified, and deleted users for Government to Government Services Online.

Developed a methodology to maintain the integrity of several Visual FoxPro 9 databases. Created and ran monthly reports from the databases using SQL in Visual FoxPro and Microsoft Excel. Developed and ran reports from the databases for departments, the public and the state legislature. Managed online databases and reports used by trainers of licensed Child Care Providers certified by the Maryland Department of Education.

Provided quick response to Help Desk requests from a 300+ user Windows Wide Area Network. Created new users in Active Directory and Exchange as well as the two medical programs Allscripts (Electronic Health Records) and Centricity (Electronic Medical Records). Assisted users of Allscripts and Centricity and troubleshot permission problems. Setup and deployed desktops, laptops, and WYSE terminals. Developed and maintained a backup strategy for desktops and laptops with Acronis True Image as well… Show more Provided quick response to Help Desk requests from a 300+ user Windows Wide Area Network. Created new users in Active Directory and Exchange as well as the two medical programs Allscripts (Electronic Health Records) and Centricity (Electronic Medical Records). Assisted users of Allscripts and Centricity and troubleshot permission problems. Setup and deployed desktops, laptops, and WYSE terminals. Developed and maintained a backup strategy for desktops and laptops with Acronis True Image as well as a methodology for version control. Supported users working on virtual desktops (VMware). Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades Show less

Database Management: Create, Update, and modify databases in Microsoft Visual Foxpro and Microsoft Access. Develop queries and reports in both applications. Developed both Microsoft Access and Microsoft Visual Foxpro databases to be updated by online forms HTML/ASP. Developed applications in Visual Foxpro to process data and to print out reports. Used geoanalytic software (Maptitude) to obtain/update geographical locations of child care providers along with census tract and political… Show more Database Management: Create, Update, and modify databases in Microsoft Visual Foxpro and Microsoft Access. Develop queries and reports in both applications. Developed both Microsoft Access and Microsoft Visual Foxpro databases to be updated by online forms HTML/ASP. Developed applications in Visual Foxpro to process data and to print out reports. Used geoanalytic software (Maptitude) to obtain/update geographical locations of child care providers along with census tract and political districting information.Network Administration: Participated in all aspects of network administration on Windows 2000/2003/2008 domain including user administration, backup systems, hardware and software installation, trouble shooting, and networking. Email Administrator: Setting up, maintaining and deleting user’s email accounts. Monitoring mail logs for unusual activity. Review Spam and Spam filtering system for effectiveness. Responsible for sending mass emails to mailing lists (responsible for creating and ensuring mass email standards) and dealing with ISPs to assure recipient receives email.Webmaster: Responsible for creating, maintaining, and deleting pages on the organization’s website as well as making sure all links on the website are working properly. Troubleshoot, maintain, and develop Active Server Pages used in website applications such as an online Licensed Child Care Search, After School Activities Search, and Vacancy/Fee update form. Responsible for registering, setting up, and maintaining organizational domain names. Technical Support: Support local users for software and hardware related issues and support the subsidiary offices with assistance with several proprietary programs. Support individuals who use the applications that are available on the organization’s internet website.Coordinator: Primary contact for MIS department. Manage the day to day operations of the department including staff and project management. Show less

Provided direct care services to developmentally disabled individuals with life threatening behavior problems on an inpatient psychiatric unit.Followed baseline and treatment protocols designed to treat the target behaviors of the individuals on the unit.Designed and implemented behavioral analysis and treatment sessions to determine the cause and help reduce the behaviors of developmentally disabled individuals.Maintained reliable data collection.Developed… Show more Provided direct care services to developmentally disabled individuals with life threatening behavior problems on an inpatient psychiatric unit.Followed baseline and treatment protocols designed to treat the target behaviors of the individuals on the unit.Designed and implemented behavioral analysis and treatment sessions to determine the cause and help reduce the behaviors of developmentally disabled individuals.Maintained reliable data collection.Developed behavioral treatment programs designed to reduce the inappropriate behaviors of clients.Analyzed and graphically represented behavioral data collected from analysis and treatment sessions.Trained patient’s caregivers and staff in implementing behavioral treatment programs.Supervised the Clinical Assistants and developmentally disabled individuals. Show less