Part of the TJX Companies, Inc● Increased store sales 29% within the first year of operations, generating a $3M total increase in sales within the first 2 years in this leadership position. ● Reduced turnover to 24% by fostering a positive workplace culture and boosting morale. ● Drove an 18% increase in loyalty scores by enhancing the customer experience. ● Yielded a 57% lift in Credit/Rewards performance by strengthening promotions.● Achieved a 9% boost in UPH payroll performance. ● Selected as District Captain for 13 stores in MN, CO, and NE due to outstanding leadership.● Improved Customer Satisfaction scores from lowest in District to best in District over 6 months.● Positioned Key Coordinator for promotion to Assistant Store Management. ● Improved store credit card performance from worst to first. ● Coached Leadership on driving behavioral results as a means to achieving financial outcomes.● Ensured the timely completion and resolution of urgent compliance matters.

Responsible for all store operations including sales of books, digital devices, music/DVD products, café operations, logistics, inventory, expenses, payroll, talent development/succession planning, and shrink.Exceeded total store sales plan. Increased new membership results by 122 BPS, a 154% increase, and reduced overall store shrink results by 35%.Recognized by the Regional Loss Prevention Director for implementation of shrink plans/behaviors leading to a significant reduction in shrink, as well as utilization of off-duty police/security guards to reduce potential issues/incidents within the store.Developed six new hires, all of whom were promoted within the company into management roles; developed four managers into promotions, including Store Manager. Currently developing two high potential/future promotion candidates.Consistently performed above sales plan, ATP, and GMP plans in the café FY16 while performing below plan for shrink and waste. Recognized by Field Café Operations Manager for operational/managerial improvements.Operated the #1 newsstand (percent to total) in the region. Established local partnerships with businesses, schools, hospitals, non-profits, and Minneapolis Convention Center leading to increased bulk book/Nook sales.Donated 10K+ books to local schools/hospitals benefiting children and promoting literacy. Successfully implemented multiple new company initiatives including Kid's Club, Nook devices, in-store promotions/events and credit card enrollments.Five Booksellers selected as District Above & Beyond winners, currently the most of any store in the district.Held responsibility for two P&L statements.

Reduced Shrink results by +18% within first year.Improved Turnover from 83% to 37% through superior interpersonal and leadership capabilities.Developed a behavior based sales culture leading to increased sales, profitability and customer satisfaction results.Mentored a group of 12 Assistant Managers leading to District wide improvement of Customer Solutions. Consistently performed top 10 in the company.Customer Satisfaction scores consistently near 80% overall satisfaction. Achieved through building great teams and attention to details.Effective and under budget labor deployment across all departments.Positioned as a leader amongst peers tasked with improving profit lever results and SOP performance.Tasked with leading District Audit team focused on store operational excellence, opportunity identification, action planning and follow up.Demonstrated ability to effectively manage expenses at or below budget.

Accountable for revenue, margin, and NOP budgets across all channels, including P&L analysis and action planning. Maintained payroll, scheduling effectiveness, brand, and merchandising standards. Managed partnerships and 3rd party programs to ensure optimum Geek Squad, car audio installations, home theater installations, and delivery services for customers. Motivated the team to perform to their full potential and endorse the company mission, vision, and values. Recognized by store employees with exceptional Viewpoint scores (employee engagement survey) and low employee turnover rates.Recognized by the VP of Human Resources for recruiting, interviewing, hiring, and retaining a diverse work force.