Jeff L. Email & Phone Number

Taiwan

- Focal point of customer enablement (CE) engagement for leading tier-1 OEMs and ODMs in the Server business for multiple AMD EPYC CPU generations, help customers develop first-class Server products- Spearheading new leading NPI customer programs with early key customers, lead a team of talents to collaborate with internal/external engineering resources to progress forward and interlock on customer development, address issues, topics, and requests of all kinds- Lead process improvement initiatives both internally and externally to provide periodic feedback to drive execution excellence. Host various regular review meetings.- Initiated and executed the very first customer program work-stream aimed to identify and plan for all left-shifting opportunities for AMD’s latest customer program development which was later adopted and leveraged by other key customer programs. Received direct recognition from customer and won AMD Executive's 4C spotlight award of Q4 2020- Lead the development of AMD Server CE team’s first ever debug workshop series and debug handbook to enhance partner’s debug capabilities - Part of the assessment team contributing in the interviews for AMD Server CE team’s talent recruitment

Taiwan

HPE Networking, Taiwan Design Center- Managed engineering programs of wired and wireless enterprise-grade SMB products from proposal to ramp production. Successfully completed numerous NPI programs with the highest quality standards.- Core Team Lead. Led cross-functional program teams in multiple geographical locations of different disciplinaries to achieve product development and business objectives. Drove and led worldwide hardware and software ODM partners to overcame development hurdles effectively.- Managed Taiwan Development Center daily activities on behalf of US based management team.- Cross-BU collaboration. Managed joint product development with the HPE Server team, successfully delivered a first-of-its-kind Gig speed enterprise switch, that complemented the HPE ProLiant Gen 8 MicroServer with a common management dashboard interface to realize the converged infrastructure concept.- Engaged and established engineering life-cycle process to enable new ODM partners, while maintaining program milestones without any delay.- Drove communication on critical issues that tie into Taiwanese ODMs and end customers where local language and proximity are critical. Engaged in streamlining escalation to the management which greatly improved efficiency.

Taiwan

Operation Support System (OSS) for ISP/Telecom Operators.- Account-based service support providing product knowledge consultation and 24/7 issue resolution in major Taiwanese telecommunication companies.- Major channel of communication between all parties including product end-users, 3rd party vendors, project engineering teams, and tier 2 divisional tech support.- Responsible for overall integrity and performance of all of the system solutions offered:• Engaged and executed periodical internal and external support case review and analysis. Handled 100+ cases per quarter with high closure rate and customer satisfaction.• Exercised troubleshooting and root cause analysis skills to perform system vulnerability detection and reinforcement to increase system reliability.• Coordinated 3rd party operations effectively so to minimize system downtime.- Fulfilled customer requests and addressed their needs to increase satisfaction level, ultimately enhanced future business opportunities.- Identified potential business opportunities. Acted as major linkage of technical and business teams to close on this continual loop of Sales-Delivery-Support-Sales.

Taiwan

Agilent Interoperability Certification Laboratory (AICL) - Wi-Fi certification testing.802.11a/b/g/dual band Interoperability testing.