Jeff Lyons Email & Phone Number

• Responsible for leading multiple remote work teams. 160+ FTE• Organizes, directs and coordinates the planning and production of contract support activities.• Responsible for the overall performance of assigned groups nationally.• Develops new operational procedures and policies.• Conducts meetings and analyzes locations performance, provides feedback, guidance, training and encouragement that positively impacts results. • Oversee site managers and act as liaison providing administrative support for day-to-day activities within each contract location. Duties include but are not limited to: setting weekly priorities, monitoring work, approving time-off requests, assigning and overseeing special projects, providing guidance and training as needed, and performance management.• Ensure all sites meet or exceed customer KPIs and SLAs initiating corrective action when not met, and works with the Executive Vice President to ensure all contractual obligations are met.• Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction.• Monitor financial functions such as billing, billing accuracy, and overall operating costs to meet financial goals, especially concentrating on labor, equipment, supplies and miscellaneous site level costs, collaborating with finance team members.• Assess and analyze departmental budgets in order to find ways to minimize expenses and optimize profits. • Identify potential problems and points of friction in order to find solutions to maximize efficiency and revenue.• Collaborate with site management and Human Resources on topics such as recruiting, hiring, staff development, and personnel issues. • Oversee performance of all business functions, processes and compliance with company and customer expectations at assigned site(s), collaborating with cross-functional leaders in all functional areas.

Columbus, Ohio Area

Responsible for leading multiple remote work teams, organizes, directs and coordinates the planning and production of contract support activities, responsible for the overall performance of assigned groups within region, develops new operational procedures and policies, conducts meetings and analyzes locations performance, provides feedback, guidance, training and encouragement that positively impacts results.

New Albany, Oh

Responsible for the daily oversight of 250 nationwide site locations with annual sales in excess of five million. Provided leadership and initiative to ensure contracted services exceeded client expectations by working closely with Service Partners on the scheduling and implementation of services.

Newark, Oh

Responsible for the daily oversight of 60 plus accounts throughout a 3 county area with annual cash sales of 4.5 million. Negotiated multi-year contract renewals, developed client relationships to ensure long term stability and sales increases; Ensured the efficient execution of the operation through appropriate staff management, inventory control, quality assurance and waste monitoring.

Columbus Ohio

Ensured FAA and corporate service quality/procedural requirements were met by vendors throughout the world prior to releasing aircraft back into service. Managed auditing process of printed aircraft records against corporate inspection programs and electronically updated. Performed initial audits and contacted vendors to request service corrections and approved completed work orders. Strong communication with vendors to ensure accuracy of maintenance transaction reports.

Traverse City, Michigan

Facility hangar operations management including maintenance of aircraft. Inspected work of flight mechanics to ensure safety and compliance records were met. Led team of 20 direct reports. Actively served in search and rescue missions as well as law enforcement. Trained newly assigned team members and conducted recurrent training. Coordinated multiple Federal, State and Local assets for search and rescue operations; CPR and Emergency Medical Certified. Vendor selection, inventory maintenance, staff development, semi-annual performance evaluations. Served as Communications Center Coordinator.