Jeff M. Email & Phone Number

Vernon Hills, Illinois

BioLife Plasma Services Technical Support teamSecond level support for over 64 Plasma centers. Remote phone support troubleshooting issuesSupport Computer systems Desktops, Netbooks, Monitors, Printers and other peripherals attach in Plasma centers.Responsible for rolling out new Plasma centers, Relo’s, Closed centers IT equipmentResponsible for hardware refresh projects of computers and peripherals.Responsible for ordering most of the equipment in Ariba.Planning and budgeting for projects.Responsible for imaging windows XP and Win 7 computers.Supported the Plasma centers Cisco network and VOIP system.Work in a validated environment, SOP driven, Good Documentation Practice (GDP) and (cGMP) Current Good Manufacturing PracticesMessaging TeamTechnical and hands-on support of Notes Mail Servers, Hub Servers and Application Servers globally including with 24 x 7 support.Support 4 BES Blackberry server with 1400 usersSupport for Domino mail server on Solaris,W2K/Win2003Deployed and Support 4 Sametime servers with IM chat and 2 mux servers on R6.5.4Support for 2 Quickplace setup a 6.5.4 with LDAPApplication and Development of Mail templates and DatabasesMaintenance and Installation/Upgrade Support globally for the Notes application, Server, Clients, Quickplace, Sametime, and DominoThird Level Support for roughly 30,000 usersAdds, Moves, Deletes, and CertificationsProvide for group list or mailing list maintenance and creationAssist with Notes client installations/upgradesAssisted with Training and set up knowledge transfer best practices to clients, when needed, either in person or via vehicles such as knowledge bases and discussion databases Access Control Lists, and educate end-users on proper document managementInspect the mail content and virus checking for infraction of policy and adjustment of the tool for new viruses, SPAM and non-acceptable content, etc.