Jeff Mccafferty

Jeff Mccafferty Email and Phone Number

Manager - Workforce Management and Quality Assurance @ UPMC
Pittsburgh, PA, US
Jeff Mccafferty's Location
Greater Pittsburgh Region, United States
Jeff Mccafferty's Contact Details

Jeff Mccafferty personal email

n/a
About Jeff Mccafferty

Jeff Mccafferty is a Manager - Workforce Management and Quality Assurance at UPMC. He possess expertise in telecommunications, wireless, customer experience, troubleshooting, mobile devices and 15 more skills.

Jeff Mccafferty's Current Company Details
UPMC

Upmc

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Manager - Workforce Management and Quality Assurance
Pittsburgh, PA, US
Website:
upmc.com
Employees:
39994
Jeff Mccafferty Work Experience Details
  • Upmc
    Manager - Workforce Management And Quality Assurance
    Upmc
    Pittsburgh, Pa, Us
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  • Upmc
    Manager - Workforce Management/Quality Assurance
    Upmc Sep 2022 - Present
    Greater Pittsburgh Region
    I manage a team of Workforce Coordinators and Quality Assurance Coordinators. We forecast call volumes, conduct staffing analyses and monitor inbound/outbound calls within the Contact Center. Our QA Coordinators monitor and score inbound/outbound calls for quality assurance to ensure FCR and patient satisfaction.
    View
  • Upmc
    Supervisor - Workforce Management
    Upmc Mar 2016 - Sep 2022
    Greater Pittsburgh Area
    Supervise a team of five coordinators. Generate call volume forecast for call center. Oversee IEX Time Off Manager. Real time monitor in CMS. Generate daily,weekly and monthly reports via CMS.
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  • Upmc
    Workforce Coordinator - Workforce Management
    Upmc Dec 2014 - Mar 2016
    Greater Pittsburgh Area
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  • Upmc
    Contact Center Specialist
    Upmc Jul 2014 - Dec 2014
    Greater Pittsburgh Area
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  • Verizon Wireless
    Workflow Coordinator
    Verizon Wireless Jan 2013 - May 2014
    Cranberry Township, Pa
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  • Verizon Wireless
    Executive Relations Coordinator
    Verizon Wireless Jul 2012 - May 2014
    Cranberry Township, Pa
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  • Verizon Wireless
    Revenue Assurance Coordinator
    Verizon Wireless Nov 2011 - May 2012
    Cranberry Twp., Pa
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  • Robert Morris University
    Sports Information Director
    Robert Morris University Jun 2006 - Jun 2008
    Moon, Pennsylvania, United States
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Jeff Mccafferty Skills

Telecommunications Wireless Customer Experience Troubleshooting Mobile Devices Microsoft Office Microsoft Excel Powerpoint Technical Support Call Centers Customer Satisfaction Customer Service Leadership Software Documentation Customer Retention Time Management Team Leadership Project Management Process Improvement Workforce Management

Jeff Mccafferty Education Details

  • Robert Morris University
    Robert Morris University
    Communications And Information Systems
  • Robert Morris University
    Robert Morris University
    Sports Management

Frequently Asked Questions about Jeff Mccafferty

What company does Jeff Mccafferty work for?

Jeff Mccafferty works for Upmc

What is Jeff Mccafferty's role at the current company?

Jeff Mccafferty's current role is Manager - Workforce Management and Quality Assurance.

What is Jeff Mccafferty's email address?

Jeff Mccafferty's email address is je****@****.rr.com

What schools did Jeff Mccafferty attend?

Jeff Mccafferty attended Robert Morris University, Robert Morris University.

What skills is Jeff Mccafferty known for?

Jeff Mccafferty has skills like Telecommunications, Wireless, Customer Experience, Troubleshooting, Mobile Devices, Microsoft Office, Microsoft Excel, Powerpoint, Technical Support, Call Centers, Customer Satisfaction, Customer Service.

Who are Jeff Mccafferty's colleagues?

Jeff Mccafferty's colleagues are Tim Varski, Zoe Holder, Bsn, Rn, Michelle Miller Mba, Rt (R)(Ct)(Mr)(Mrso), Janelle F., Michelle Hutt, Andrea Draper, Jamie Feeser.

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