Jeff Mccurry Email & Phone Number

Mooresville, NC, US

• Serve as the primary technical liaison for high-profile clients, including major healthcare organizations, internationally recognized retail brands, financial institutions, and CCaaS (Call Center as a Service) customers.
• Lead remote product implementation and maintenance, continuing to adapt to the unique challenges of post-pandemic operations.
• Architect and deploy cloud infrastructure on Microsoft Azure to support IGEL services, ensuring seamless operations for diverse client environments.
• Collaborate with customers to identify innovative use cases for the IGEL product line, driving expanded adoption and increasing profit margins.
• Troubleshoot and develop scripts using BASH, Python, and PowerShell to address unique client needs and enhance system functionality.
• Partner with sales and management teams to design and implement tailored solutions that align with business objectives and promote customer success.

Mooresville, North Carolina

• Designed, implemented, and expanded a thin client EUC (End-User Computing) environment, specializing in IGEL thin clients with certification in the technology.
• Worked extensively with VMware View to create and modify parent images for use in the VDI (Virtual Desktop Infrastructure) environment.
• Led troubleshooting efforts for VDI-related issues, collaborating with additional engineers to ensure timely resolutions and minimal disruptions.
• Skilled in the creation and maintenance of thick images to support varying use cases across the organization.
• Managed and protected company server data using Cohesity, ensuring reliability and security of critical systems.
• Maintained various voice-related systems, including Mitel Connect and RightFax, ensuring smooth communication and operational continuity.

Mooresville, North Carolina

• Provided Tier 1, 2, and 3 support in a help desk environment, handling a high volume of calls and resolving tickets promptly to meet service-level agreements.
• Offered comprehensive desktop, telephone, fax, and mobile device support for a large user base, ensuring quick resolution of technical issues.
• Created and implemented standard operating procedures for a new help desk system, providing training and guidance to new support technicians.
• Led several high-priority IT projects, assisting users in transitioning to virtual environments and integrating thin clients into their workflows.
• Assisted in the maintenance and support of Windows Server environments, including versions 2008, 2008 R2, 2012, 2012 R2, and 2016.
• Managed company data using Cohesity and Veeam, ensuring secure backups and efficient data protection processes.

Cornelius NC

Provided day to day management of a telecom help desk. Responsible for making sure escalations were handled in a expedient and efficient manner. Troubleshot telecom and network related issues both onsite and remotely. Worked with Avaya, Cisco, Toshiba, Nortel and Mitel systems. Worked with various carriers at various levels to resolve customer issues.

Mooresville, NC And Belmont, NC

Provided optimum customer service while boosting sales in the building materials, flooring and paint departments.

Pensacola, Florida

Provided IT support for residential and small business customers. Generated add-on sales opportunities through new PC and other assorted electronics purchases.

Naval Brig, Pensacola Florida

Maintained optimum safety and security at a level I federal correctional facility. Supervised inmate rehabilitation programs for over 300 inmates, designed to return them to society as productive and disciplined citizens. - Certified non-violent crisis resolution instructor- Certified control center supervisor- First Aid/CPR/AED certified- Certified in.

USS Frank Cable, Naval Base Guam, FISC Yokosuka Det Marianas

Provided day to day postal services to over 35 commands and activities, accounting for close to 30,000 personnel, while stationed in Guam. While on board USS Frank Cable, supervised 2 other postal clerks in day to day postal services and logistical support for over 1900 personnel. Certified registered mail clerk (USPS), maintained over $50,000 in postal.