Jeff Mead Email & Phone Number

Dayton, Ohio, United States

Represented Global Customer Success (GCS) in the procurement and deployment of contact center technology and services that enable seamless customer and employee experiences for a 275+ member global support organization; collaborated with the GCS Strategy & Operational Effectiveness Director in the development and implementation of team performance standards, workforce planning, and budget management; as well as led additional business programs that furthered the organization’s strategic goals.

Dayton, Ohio, United States

Represented Global Customer Success (GCS) in the procurement and deployment of contact center technology and services for a 275+ member Customer Support organization; support the GCS Strategy & Operational Effectiveness Director in the development and supervision of team performance; as well as lead additional business initiatives that further the organization’s KPI goals.

Dayton, Ohio, United States

Represented Customer Support in the development of new technology, products, tools, and services; implemented the appropriate support paradigm for alliances, partnerships, and subsidiaries; as well as led other business projects supporting the organization's strategic direction.

Dayton, Ohio, United States

Assisted attorneys and other business professionals with legal research on LexisNexis products; designed and delivered product and tool trainings utilized for employee skill development; as well as maintained a comprehensive case law and agency content knowledge base utilized by the Research Attorney group, including supervision of ongoing knowledge updates by maintenance team members.

Doctor Of Law - Jd, American/U.S. Law/Legal Studies/Jurisprudence

Bachelor Of Arts - Ba, Political Science And Government, Summa Cum Laude