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Experienced Customer Success Manager with a demonstrated history of working in the legal information technology and services industry. Skilled in Lean Six Sigma, Customer Experience, and Agile Project Management. Strong professional with a Juris Doctor from The Ohio State University Moritz College of Law.
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Customer Success ManagerLexisnexis Jun 2022 - Oct 2022Dayton, Ohio, United StatesRepresented Global Customer Success (GCS) in the procurement and deployment of contact center technology and services that enable seamless customer and employee experiences for a 275+ member global support organization; collaborated with the GCS Strategy & Operational Effectiveness Director in the development and implementation of team performance standards, workforce planning, and budget management; as well as led additional business programs that furthered the organization’s strategic goals. -
Customer Success Specialist Team LeadLexisnexis Oct 2019 - Jun 2022Dayton, Ohio, United StatesRepresented Global Customer Success (GCS) in the procurement and deployment of contact center technology and services for a 275+ member Customer Support organization; support the GCS Strategy & Operational Effectiveness Director in the development and supervision of team performance; as well as lead additional business initiatives that further the organization’s KPI goals.
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Customer Support LiaisonLexisnexis Feb 2013 - Oct 2019Dayton, Ohio, United StatesRepresented Customer Support in the development of new technology, products, tools, and services; implemented the appropriate support paradigm for alliances, partnerships, and subsidiaries; as well as led other business projects supporting the organization's strategic direction.
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Research AttorneyLexisnexis Apr 2008 - Feb 2013Dayton, Ohio, United StatesAssisted attorneys and other business professionals with legal research on LexisNexis products; designed and delivered product and tool trainings utilized for employee skill development; as well as maintained a comprehensive case law and agency content knowledge base utilized by the Research Attorney group, including supervision of ongoing knowledge updates by maintenance team members.
Jeff Mead Education Details
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American/U.S. Law/Legal Studies/Jurisprudence -
Summa Cum Laude
Frequently Asked Questions about Jeff Mead
What is Jeff Mead's role at the current company?
Jeff Mead's current role is Customer Success Manager / Family Caregiver / Beginning to plan what comes next in my career.
What is Jeff Mead's email address?
Jeff Mead's email address is je****@****xis.com
What is Jeff Mead's direct phone number?
Jeff Mead's direct phone number is (877) 487*****
What schools did Jeff Mead attend?
Jeff Mead attended The Ohio State University Moritz College Of Law, The Ohio State University.
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Jeff Mead
Lawyer, Former Federal Law Clerk, Adjunct Professor, Esl Teacher, And A Big Fan Of Facts, Truth, Knowledge, Justice, Integrity, And Serving Others, All In The Context Of The U.S. Legal System And The English Language.Elizabethton, Tn4gmail.com, rescue.org, neimanmarcus.com, lockelord.com -
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10 +183144XXXXX
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