Jeff Paben Email & Phone Number

United States

Lone Tree, CO

• Lead in terms of deposit operations for the credit union, managing ACH, drafts, wires, the deposit processing of payment channels, and item processing.
• Identify and implement new policies, procedures, and product enhancement to drive increases in efficiencies within the department.
• Assume a proactive approach to staff training and development to drive increases in both individual and team performance and the level of service provided.
• Oversee a wide range of areas for the credit union, including payments, beneficiary changes, and Power of Attorney (POA)-related issues and changes.
• Ensure the resolution of a variety of issues in a manner that ensures the overall satisfaction of the customer and loyalty.
• Follow all organizational policies and procedures and applicable state and federal rules and regulations in addition to coordinating annual audits and exams.

Greenwood Village, CO

• Oversaw title change requests and ACH, wire, and Lockbox payments for life insurance policies while working with banks and internal departments to resolve any accounting/payment-related issues.
• Resolved all system processing errors that occurred during updates, identified system/processing enhancements, opening tickets, creating project plans, and conducting system testing.
• Provided proactive staff training and development designed to drive increases in both individual and team performance.
• Managed the department budget in addition to performing weekly and monthly audits of general ledger accounts.

Denver, CO

• Managed all daily operations, including the supervision, coaching, and development of staff, branch reviews with staff to ensure compliance, and the preparation for internal audits.
• Performed all teller, banker, and vault functions as needed, in addition to opening and cross-selling bank products, completing wire transfers, and research and resolve customer issues in a timely manner.

Centennial, CO

• Successfully prospected for new customers using a variety of methods, including door-to-door, business visits, cold calling and direct mail campaigns, referrals, and natural marketing.
• Reviewed current policies, making recommendations to the customer in addition to cross-selling additional lines of insurance, and processing payments.
• Delivered a level of service designed to create a positive customer experience and drive increases in satisfaction, loyalty, and referral business.

Denver, CO

• Oversaw the image processing creation of outgoing check image files and receiving transit incoming check image files.
• Led the successful implementation of new products and procedures offered to the clients and customers in addition to researching and resolving client issues related to the ICL files.
• Created and implemented standard reports and logs and other reporting tools as needed.
• Facilitate staff training on new procedures and delivering timely performance appraisals to drive increases in performance.