Major Achievements: • Extensive product knowledge of the Sage 50 Accounts program• Excellent problem-solving skills.• Excellent customer service skills.• Revision and production of a program of police related topics, used in 15 secondary schools in an area of South London. The program was flexible to adapt to the specific needs of each school.Current Role• I am a Quality Assurance Engineer on K8, the market leading ERP software for the Trade Industry.• I am developing extensive product knowledge and excellent problem analysis and solving skills. • I am a good communicator with extensive product knowledge and customer service skills. Able to work on own initiative and also as a member of a team, I am always eager, not only to increase my own knowledge, but also to ensure others I come in contact with can also grow. This applies both to customers I liaise with daily and work colleagues and always share information or give feedback to help increase knowledge and enhance the customer experience.