Jeff Powers Email & Phone Number

Greater Chicago Area

• Derive and map success plans and business strategies that ultimately enable customers to achieve their strategic goals. Delivering 20% yearly growth within my portfolio through identifying opportunities related to solving core business problems, consulting on recommended paths to alleviate those constraints, and positioning partners for sustained success.• Accountable for establishing and growing senior level executive relationships within an Enterprise portfolio of retailers across all of SPS products and services.• Worked cross functionally across all levels of the SPS organization representing the voice of the customer, partnering with product teams to identify use cases leading to new features, functions and reporting options contributing to increased customer adoption and revenue.• Key influencer and advisor of senior leadership teams, delivering consistent, effective communication both internal and external pertaining to areas of risk and opportunity with associated paths to success

Minneapolis, Minnesota, United States

• Initial member of new Customer Success team, strategy and methodology. Played key role in deployment and approach to measuring overall health.• Continued role in shaping KPI measures, customer health and engagement strategies resulting in an increase of customer satisfaction, retention rates and a corresponding reduction in cancels and rate adjustments.• Provided leadership with feedback and recommendations on how to evolve

Parsippany, New Jersey

• Lead cross functional teams responsible for implementation activities related to Project Management, Business Intelligence, Data Warehousing and Date Warehouse Development• Introduced new resource allocation process/system resulting in 25% increase in allocation efficiency• Established solution guidelines for sales teams aiding in negotiation efforts, specifically providing a framework for understanding the cost associated to our internal efforts. Measureable impact was achieved through increasing the margin on our customer facing projects by 15%.

Parsippany, New Jersey

• Lead role in researching, developing and implementing a Solutions Development Life Cycle (SDLC) within the Analytics division that led to decreased implementation times and increased quality.• Reduced time to customer value by 75% by removing non-value add activities and redundancies• Responsible for continuous process improvement, maintaining low implementation costs and decreasing implementation times.• Accountable for educating, enforcing and ensuring SDLC compliance within all implementation phases.• Provided internal guidance on Project Management, solutions brainstorming and testing/validation

Parsippany, Nj

• Executed all project management responsibilities and managed a portfolio of 20+ implementations ranging from 3-6 months in duration.• Accountable for educating potential partners on file requirements, content and other pertinent information regarding the onboarding process.• Created business, functional and technical mapping requirements.• Provided routine status updates to client contacts regarding project plans, progress, issues, etc.• Successfully implemented 6 retailer programs

Parsippany, New Jersey

• Provided solutions through knowledge of point of sale reporting and analytical strategies.• Performed Project Management responsibilities and managed portfolio of 50+ projects ranging from 3-18 months in duration.• Provided in person training illustrating creative strategies for identifying SWOT analysis.• Researched customer needs and market trends for presentations to executive management which were incorporated into future product development initiatives.

Riverdale, New Jersey

• Performed duties including SQL programming, Sales/Account Management and Customer Support.• Gained extensive experience analyzing point of sale information through utilization of Microsoft SQL.• Played key role as Vendor Managed Inventory resource and performed forecasting activities.• Held training seminars at industry trade shows and educated users on analytical strategies.