Jeff Rinaldo Email & Phone Number

Chicago

Chicago

Seismic is the only sales enablement platform that empowers your teams with the tools needed to close more deals. Marketing collaborates, automates, manages, and distributes content from one place. Sales Enablement and Operations delivers those materials, training, and analytics to the right teams. Sales and Channel teams have access to a library of.

Chicago

SAVO is the industry's leading provider of Sales Enablement solutions, which deliver the right materials, information, and subject matter expertise to improve sales productivity and sales effectiveness. SAVO's award-winning, on demand application combines proven sales and marketing best practices to address all aspects of the Sales Enablement challenge –.

• Lead application support team for a highly distributed insurance policy processing and underwriting application.

• Infrastructure lead on project team for monthly software releases responsible for all infrastructure tasks and deliverables.
• Managed infrastructure technical resources to implement maintenance related infrastructure projects.
• Scheduled and coordinated multiple application deployments and infrastructure maintenance efforts through the test channels and into production, with application teams and business owners.

• Oversaw strategic production website, www.cnacentral.com, used agents and employees for the business owners.
• Facilitated daily production support meetings that insured coordination between Development, DBA’s and Infrastructure teams to drive priorities and promote timely issue resolution, reducing user impact and maximize.
• Communicated status, impact analysis, and workarounds for issues to Management, Field Specialists, Processing Centers, and Help… Show more
• Communicated status, impact analysis, and workarounds for issues to Management, Field Specialists, Processing Centers, and Help Desks.
• Managed the scheduling and prioritization of application defects and content changes for deployment by working with Business Owners, Subject Matter Experts, Agency Help desk, and Development teams.
• Performed and coordinated testing for all builds and maintenance work in development and production environments.

• Provided operational and technical support to our independent insurance agents using the CNA Central, www.cnacentral.com, and a proprietary client-server application, Point-of-Sale (POS).
• Gathered data and communicate detailed information of issues and enhancements requests to business leads and production operations team.
• Represented the agency help desk in various cross functional meetings and initiatives (‘Fresh Eyes’ Heuristic site review, PeopleSoft CRM project, and the CNA… Show more
• Represented the agency help desk in various cross functional meetings and initiatives (‘Fresh Eyes’ Heuristic site review, PeopleSoft CRM project, and the CNA Central Project).
• Responsible for updating the POS User Guide and Installation guide for each release. Show less

Masters, Information Systems

Ba, Economics