Jeff Sergeant Email & Phone Number

Charlotte, Nc, Us

Detroit, Mi, Us

Charlotte, North Carolina, Us

Responsible for the overall delivery success of a major National client accounting for over 10% of the company’s total annual revenue.Oversaw a large client-driven data migration initiative to update extensive databases housing thousands of unique identifiers, such as product/material codes, customer codes, business segment codes, etc. Project scope included updating 4 years of historical data, identifying and updating all required databases, modifying downstream business processes that are dependent on those databases, and rigorous testing to ensure quality and business continuity post Production deployment.Responsible for Program Management delivery of 4 annual programs for a national account; each of which pay-out over $100M in rebates. Successfully led an effort to change banking institutions for a national client’s program fulfillment account. This required coordination between the AGDATA project team, the client, and the bank to ensure all deliverables met expectations; and an extensive testing effort with the bank to validate their ability to process hundreds of checks and multi-million-dollar payments per week.Participate in development team’s weekly sprint planning and backlog refinement meetings to ensure all stories are assigned to the appropriate sprint and the development team understands the scope, requirements, and acceptance criteria. Also join daily standup meetings for status updates, risk awareness, and to remove any impediments the development team is facing.Work with multiple cross-functional teams to map dependencies and build out a comprehensive detailed annual Production schedule for all products and services utilized by multiple accounts.

Charlotte, North Carolina, Us

Increased customer satisfaction of multiple Strategic and Emerging clients by improving annual Production schedules and consistently meeting delivery dates.Successfully onboarded 10+ new Strategic and Emerging clients to Crop and Animal Health data analytics platforms.Improved client UAT and user experience for new clients onboarding to both crop and animal health data analytics platforms by creating a universal test script that could be leveraged for either platform. This test script is now shared and used by all Project ManagersLed multiple efforts to create customized instances of data analytics dashboard offering to meet a variety of customer needs. Oversaw Program Management delivery for multiple Strategic and Emerging clients. This included coordinating meetings with each client and various AGDATA team leads to understand business requirements; and then internal and external testing to ensure accuracy of program rebate calculations prior to payment.Onboarded the first animal health client onto the new Marketing Program Management platform on a very aggressive timeline. Led multiple collaborative efforts between the Product team and Development team to identify user-experience requirements and create stories with acceptance criteria. This was delivered when the MPM platform was a very new service offering and onboarding new clients was the Product team’s top priority.

Milwaukee, Wisconsin, Us

Significant experience driving key business change in a dynamic, constantly evolving, agile environment. Extensive partnership with key contributors to prioritize and execute Software Development and Quality Assurance activities.Project Manager using Enterprise Scaled Agile Framework (SAFe) for new Scrum product development efforts related to Fiserv’s next-generation bill payment solution, CheckFree Next, which provides a revamped, dynamic solution within the award winning CheckFree suite of products.Coordinate cross functional management routines including Sprint Planning, Daily Standups, Sprint Check-In, Bi-weekly Demos, burn down reports, and velocity updates.Conduct quarterly PI Planning sessions to prioritize backlog, identify capacity, determine story point estimates, coordinate dependency mapping, and assign sprint scheduleSuccessful planning and management of over 50 application code and infrastructure deployment eventsCreate/manage deployment plan playbook, including detailed execution sequence, accountability, full validation prior to ‘go live’ and post deployment health checksDelivered 13 highly complex quarterly technology releases, which consisted of feature acceptance governance, information security vetting and approval, penetration testing and remediation oversight.Responsible for weekly deployment schedule to expedite remediation of client impacting issues Obtained Certified Project Management (CPM) designation in August 2018 through Project Management Leadership Group (PMLG)

Milwaukee, Wisconsin, Us

Delivered the Alerts and Reminders component of a large migration effort to move Bank of America from a customized Bill Pay product to Fiserv’s standard Bill Pay product which generated $500,000 in revenue.Agile Project Manager for Mainframe Scrum team supporting all bill payment products. Managed the team’s backlog to ensure prioritization based on business value, while identifying key dependencies to ensure schedule alignment and on-time delivery. Oversaw quarterly Production releases to drive revenue and ensure Fiserv’s products maintain full compliance with regulatory guidelines.Project Management oversight of successful CheckFree Small Business security standards implementations to the align application to new federal and state regulatory requirements under a strict compliance mandated timeline; avoiding costly disruption to clients.Managed the development of an automated process to purge data after the required holding period. This effort resulted in increased efficiency, maintaining internal compliance standards, and an improved level of security by removing the liability of maintaining data no longer needed. Organized multiple charity team building events to improve collaboration and investment in the Alpharetta community

Increased efficiency by re-assigning certain tasks and implementing an improved organization system, ensuring full compliance with DHEC standards Improved the workflow of the kitchen by re-assigning certain tasks and increasing throughput/speed of serviceImplemented a change in “sides” offered on the menu to both decrease food cost and increase efficiency, while improving customer satisfactionRecommended and implemented change in staffing (addition of prep cook) to offload certain responsibilities from head chef, resulting in reduction in overtime expense

Assisted with development of the menu design, layout, and copy.Conducted market research to obtain relevant pricing comparisons.Assisted with designing the setup and workflow of the kitchen.Assisted with recruiting, hiring, and training employees.Led development of social media presence via design of Facebook page to gain exposure/increase awareness of the restaurant through daily feeds to drive engagement and traffic.

Oversaw financial processes including daily closing processCoordinated weekend entertainment program Trained 7 new hires in restaurant policies and procedures