Jeff Steinmann Email & Phone Number

Over fifteen years of technical writing experience producing research material, training documentation, marketing material, and software / operational manualsProven aptitude for accuracy and attention to detail, along with strong research, writing, editing and analytical skills Strong multi-tasking skills, with experience working in dynamic environments and the proven ability to meet tight deadlinesExcellent communication, interpersonal, project management, and customer relationship skills with the proven ability to learn and apply technical information quicklyClosely involved with customers, developers, QA, product directors and management to research and document software applicationsInvolved in all aspects of product development from requirement gathering to design and implementationConduct regularly occurring status update meetings with customers on new features and new releases and to allow customers to provide feedback on the softwareAssist the Product Director with Requests for Information and Proposals for prospective customersSales and Account Management support through documentation, training and customer supportSoftware SkillsMicrosoft Windows, Word, Excel, PowerPoint and OutlookFrameMaker, InDesign, Photoshop, Illustrator, RoboHelp, Captivate, TT-Knowledge Force, Camtasia, Confluence

Listed skills include Technical Writing, Technical Documentation, Software Documentation, Quality Assurance, and 17 others.

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  Wilfrid Laurier University

  English Language And Literature