Collaborate across departments to ensure the highest level of customer service to internal and external partners.Develop strong communication channels within the departments and across the operation to ensure a smooth operation.Provide continuous direction to Associates regarding proper work methods to help increase Associate performance and business productivity.Engage, develop and motivate Associates while ensuring morale is at a high level through appropriate interventions, such as probationary reviews, performance goal setting, and frequent and candid conversations in order to drive high performing individuals and teams.Inspire and foster an environment where diverse backgrounds are respected and valued.Review and analyze KPI's (Key Performance Indicators) to ensure meaningful data is reported both internal and externally.In partnership with Human Resources, anticipate manpower needed to ensure workload demands are established to execute productivity.Ensure operational productivity and effectiveness levels are set, maintained and continuously improved.

Ensure management and employees' full understanding of business needs, compliance, tracking progress towards goals, and ROI.Create annual budgets, operational standards, and strategic business goals. Responsible for 5 million dollar budget annually. Manage a team of event designers who hosted events ranging from 50 to 900+ attendees in both domestic and international locations. Direct and manage buying team in all areas of merchandising vendor sourcing, product development, visual displays ensuring brand alignment and profitable sales.Provide global direction, and develop teamwork utilizing sound operating principles to obtain financial and operational goals. Work closely with core leadership team to provide high-quality strategic leadership, create implementation plans and policies throughout the global network to ensure safety and risk protocols are achieved.Designed COVID strategic preparedness and response across domestic and international sites and programs. Implemented project management software which improved overall productivity by 30 percent.Directly hired, trained, and managed 17 direct reports.Demonstrate exceptional team-building capability which ultimately lead to maximum financial performance and employee satisfaction.Manage teams of people operating in multiple international locations.

Plan all manner of corporate events, including international meetings, corporate events, company outings, retreats, conferences and more. Manage all areas of events, from pre-planning, through the event day, and post event activities.Partner with both internal and external customers to determine scope of projects, vision and budgetary restrictions ensuring alignment with program specific objectives. Manage team of event designers and volunteers, while hiring support staff, caterers, and other contract workers as necessary. Determine appropriate levels of staffing and budget to stay within given monetary parameters. Organize logistics of event preparation, including location scouting, venue decor and program implementation.Collaborate with design and product development teams to create beautiful and functional merchandise displays that are on trend and right for our customers resulting in profitable merchandise sales.

Develop and implement client acquisition and cultivation strategies.Manage 200+ clients, domestic and international Write and implement MOU proposals ensuring alignment with financial and service standards are achieved. Manage annual budget of 1 million. Project design and logistics for thousands of volunteers annually operating in multiple countries.Facilitate development programs in various locations throughout Eastern and Western Europe.

Served in 11 underdeveloped countries over 11 months, living out of a backpack and adapting to diverse cultures and demanding environments. Partnered with local organizations to meet community needs. Personally fundraised more than $17,000 in 4 months. Co-led group logistics, coordinating 55 young adults navigating travels through 16 countries arranging travel, lodging and budgets, managing communications, and planning monthly retreats. Spent extensive time serving in multiple countries on 3 continents.

Successfully executed corporate training initiatives including all in-house new hire and recurrent training classes. Developed training program for local emergency response procedures. Managed and created a streamlined process for maintaining vendor-training records. Conducted in-house audits and acted as primary support for federal auditors. Received qualifications as a Ground Security Coordinator to ensure compliance with federal security processes. Union Shop Steward for 7 years