• Manage the Smart Health Claims Business Unit• Lead revenue cycle development initiatives including patient access, auto payment processing, claim denial management• Manage outsourced billing to maximize customer revenue and collections

• Redesigned claims clearing to central EDI database handling all transaction sets.• Developed Automated Claim Status utilizing 276/277 EDI Transactions.• Developed Patient Responsibility Estimator, PRE utilizing 270/271 EDI Transactions.• Redesigned and streamlined claim import process into Parathon®.• Developed self-pay eligibility insurance re-verification process.

• Vital member of growth and expansion of Nebo and Ecare®, involved with sales, program demonstration, implementation, training, service and support with customer.• Train and developed junior support personnel in all phases of customer support of Ecare®.• Strong technical understanding of all claims and remittance products.• Integrally involved in all phases of System Development Life Cycle, including analysis, planning project plan, design and development, implementation and maintenance.• Customer focused perspective that has resulted in continued customer satisfaction and retention as well as product design, enhancements and improvements.

• Responsible for Receivable Management with collections in excess of $200 million annually.• Initiated strategic planning to achieve department goals and objectives.• Demonstrated ability to manage and lead a team to achieve objective.• Led Medicare cost recovery project that led to recoup $750 thousand under-payment. • Reduced Average days outstanding by approximately 20 days.• Improved operations through efficiencies and processes to reduce staff by 25%.• Responsible for billing and collection staff of 30 individuals.• Developed and Implemented Patient Loan Program in conjunction with Financial Assistance and Charity program.